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Internet Explorer generating error when accessing a web page

Posted on 2007-10-19
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Last Modified: 2012-06-27
Brand new Dell Latitude D630 Laptop
Windows XP Pro, SP2
IE7

Whenever this user tries to access tha http://www.blackberry.com web site, IE7 generates an error.
They can go to other web sites but , at the moment, this website always gives an error.

I have looked at the Event Viewer Logs.   Any suggestions would be appreciated.

Here is some output from them:

Application Log:

Fault bucket 534143225.

Faulting application iexplore.exe, version 7.0.6000.16544, faulting module mshtml.dll, version 7.0.6000.16544, fault address 0x0009648c.

Faulting application iexplore.exe, version 7.0.6000.16544, faulting module mshtml.dll, version 7.0.6000.16544, fault address 0x000c6b1c.

Faulting application iexplore.exe, version 7.0.6000.16544, faulting module mshtml.dll, version 7.0.6000.16544, fault address 0x000c6b1c.
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Question by:yeller
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3 Comments
 

Author Comment

by:yeller
ID: 20109029
I have tried re-installing IE7:  same problem
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Accepted Solution

by:
David Scott, MCSE earned 2000 total points
ID: 20109546
are there any addins for IE? right click the IE shorcut and select run without addins.  try the webpage like that.

addins and active x controls hook to that dll and it appears that the blackberry page very well could have both.

do you have google desktop?  if so disable the Web History checkbox in Google Desktop indexing options.
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Author Comment

by:yeller
ID: 20110122
I'll try to get to htis users PC as soon as possible and I'll let you know what happens.

Thanks for the suggestions!
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