• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 756
  • Last Modified:

Computer freezes when accessing file

In August, my 14 year old was backing up our pictures using an Adobe Photo product that he downloaded from the Internet, I think his intent was to store them on his Ipod - the computer froze when he got to a certain picture and apparently shut down after he made attempts to close out when it wouldn't.  We have had increasing problems accessing the picture file to the point of now the computer freezes if I open it.  This originally only occured when I highlighted the offending file or tried to move the offending folder out of the file .  I had a similar problem a few years ago and worked with AVG on-line to solve it.  I remember going into Safe-Mode and trying to Zip the folder but I don't think that was what worked to isolate it.  This picture is still on my desk-top and may be the source of this problem as well.  I have tried going into Safe Mode and dragging the file out but to no avail. I have tried defragging my computer and have tried reinstalling pictures that I have on a CD for that one folder back into the folder but as I mentioned the problem has escalated to the point that I can't access my pictures in this  folder.  The folder contains about 4 years of our life in pictures!
0
salyky
Asked:
salyky
2 Solutions
 
chilternPCCommented:
I would:
1) open "my computer" right click on the drive (c: ?)  choose propertiesm click on "Tools" tab along the top, choose Error checking - tick the "automatcally fix errors" and the "scan for and..." and start - this amy need a restart of the PC and when it does allow it to perform the test.
then afterwards try and access the disc.
2) if after that it still doesn't want to play ball - try - Start/all programs/accessories/system tools/restore
then follow thewizard to set the pc back to when it was working last.
0
 
cpottercpotterCommented:
If you have the means i would first copy any valuable data you can to another media source such as a USB drive, networked computer, slave HD, CD, DVD, etc. It definitely sounds like a failing disk or file system. As chilternPC suggested I would then do a chkdsk. Chkdsk does not do a very in depth test so it may not find/fix the problem. If this becomes the case I would highly recommend Spinrite (not free but has a 30 return policy) http://www.grc.com/sr/faq.htm. This tool get to a far lower level of the hard drive and can often fix what others cant (may take several hours to do).
0
 
salykyAuthor Commented:
I have tried both of chilternPC 's suggestions - System Restore said it could not restore to several points that I tried  and I also bought Registry Booster which fixed some entries but not all.  Can't remember what happened with the computers fix errors tool but i also tried it and it  did not fix the problem.  I will try spinrite but need to backup files first.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
chilternPCCommented:
I would take the disc out and put in ether an exeternal case or as an internal  slave drive on another  PC and access the drive from another PC and copy files across
0
 
salykyAuthor Commented:
I apologize for not going forward with this I live on an island and have yet to get the opportunity to get off of it and get into the city to purchase a USB dirve so that I can back up my files.  I've looked at the Spinrite program and will purchase it.  chilternPC's last suggestion is way beyond my capabilities.
0
 
Computer101Commented:
Forced accept.

Computer101
EE Admin
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now