Computer freezes when accessing file

Posted on 2007-10-19
Last Modified: 2008-01-09
In August, my 14 year old was backing up our pictures using an Adobe Photo product that he downloaded from the Internet, I think his intent was to store them on his Ipod - the computer froze when he got to a certain picture and apparently shut down after he made attempts to close out when it wouldn't.  We have had increasing problems accessing the picture file to the point of now the computer freezes if I open it.  This originally only occured when I highlighted the offending file or tried to move the offending folder out of the file .  I had a similar problem a few years ago and worked with AVG on-line to solve it.  I remember going into Safe-Mode and trying to Zip the folder but I don't think that was what worked to isolate it.  This picture is still on my desk-top and may be the source of this problem as well.  I have tried going into Safe Mode and dragging the file out but to no avail. I have tried defragging my computer and have tried reinstalling pictures that I have on a CD for that one folder back into the folder but as I mentioned the problem has escalated to the point that I can't access my pictures in this  folder.  The folder contains about 4 years of our life in pictures!
Question by:salyky
    LVL 28

    Expert Comment

    I would:
    1) open "my computer" right click on the drive (c: ?)  choose propertiesm click on "Tools" tab along the top, choose Error checking - tick the "automatcally fix errors" and the "scan for and..." and start - this amy need a restart of the PC and when it does allow it to perform the test.
    then afterwards try and access the disc.
    2) if after that it still doesn't want to play ball - try - Start/all programs/accessories/system tools/restore
    then follow thewizard to set the pc back to when it was working last.
    LVL 5

    Accepted Solution

    If you have the means i would first copy any valuable data you can to another media source such as a USB drive, networked computer, slave HD, CD, DVD, etc. It definitely sounds like a failing disk or file system. As chilternPC suggested I would then do a chkdsk. Chkdsk does not do a very in depth test so it may not find/fix the problem. If this becomes the case I would highly recommend Spinrite (not free but has a 30 return policy) This tool get to a far lower level of the hard drive and can often fix what others cant (may take several hours to do).

    Author Comment

    I have tried both of chilternPC 's suggestions - System Restore said it could not restore to several points that I tried  and I also bought Registry Booster which fixed some entries but not all.  Can't remember what happened with the computers fix errors tool but i also tried it and it  did not fix the problem.  I will try spinrite but need to backup files first.
    LVL 28

    Assisted Solution

    I would take the disc out and put in ether an exeternal case or as an internal  slave drive on another  PC and access the drive from another PC and copy files across

    Author Comment

    I apologize for not going forward with this I live on an island and have yet to get the opportunity to get off of it and get into the city to purchase a USB dirve so that I can back up my files.  I've looked at the Spinrite program and will purchase it.  chilternPC's last suggestion is way beyond my capabilities.
    LVL 1

    Expert Comment

    Forced accept.

    EE Admin

    Featured Post

    Highfive Gives IT Their Time Back

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
    The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
    This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
    This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now