How can I save my client's settings if they have to reload the program?

Posted on 2007-10-20
Last Modified: 2010-04-08
I had to load a copy of Access 2000 on to my client's computer. Rather than upload just that app, however, I wound up inadvertantly uploading the entire Microsoft Office suite including Outlook 2000.

This is just a temporary thing that I've done for the sake of a presentation that we're doing. My concern is that her Outlook 2007 is now being "distracted." When you hit "Send / Receive," it would appear as though her settings have been confused and she can't communicate with the internet.

While I would like to think that her problem can easily be solved once I uninstall Office 2000, I wanted to check with the Experts to make sure that I don't make a bad situation worse.

I need to know, first of all, how I can save her folders etc. so if something goes south, I've been able to preseve what she currently has in her Inbox and saved emails. Secondly, I need to know what else I may need to be sensitive to so once I've eliminated Outlook 2000, I can know that her Outlook 2007 is back up and running.

Question by:brucegust
    LVL 97

    Accepted Solution

    Hello brucegust,

    If you want to backup her data, backup the PST file from Outlook 2007. PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    You should uninstall Outlook 2000, as OL2000 and OL2007 will conflict.  Since you installed both programs in the same user account, some data files may be duplicated.  Backup all the files in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook and C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folders.

    Hope this helps!

    Author Comment

    Sweet! Thanks so much!

    If she hasn't used Outlook 2000 at all, I don't have to back those up but will the difference be obvious as far as which files in her Documents and Settings folder belong to 2000 and which belong to 2007?
    LVL 97

    Expert Comment

    Some of the files names are the same.  Right click the file and select Properties. Check the creation date.

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