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Outlook crashed and need to reload mail and settings.

Posted on 2007-10-20
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Last Modified: 2008-01-09
I am running Outlook 2003 on  Windows XP Pro machine. The other day when I logged in first thing in them morning, I found that my Outlook Icon was gone and was replaced by a "email" Icon. When I clicked that Icon it took me to Internet Settings. I put the DVD in and asked to do a repair. It completed but Outlook was missing. I then tried to just add outlook from the selections but it had a red x through it and I could not select the choices to have it on the computer. Today when I got time I re-ran the program and was able to add outlook back in from the CD. Now all the mail and settings and such are gone. First, anyone seen this happen? Second, where does the program store the email so I can go import it again. I have a backup but it's a month old.
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Question by:ftitus2
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war1 earned 2000 total points
ID: 20115749
Hello ftitus2,

Emails are stored in PST file.  PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Hope this helps!
war1
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by:ftitus2
ID: 20115833
That is what I thought War1. I guess the file is gone along with the program. It's up and running fine and I'm able to import the backup but I did lose some mail and stuff. A better question would have been why did it go away in the first place? Who? How? When? Etc. That I need to check into.
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by:war1
ID: 20115964
ftitus2,

At least you have a backup, so that you did not lose all your mail.  When Outlook crash, it may have taken the Application Data folder with it.  Or when you installed Outlook, it wrote over the files in Application Data folder.
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