Outlook crashed and need to reload mail and settings.

Posted on 2007-10-20
Last Modified: 2008-01-09
I am running Outlook 2003 on  Windows XP Pro machine. The other day when I logged in first thing in them morning, I found that my Outlook Icon was gone and was replaced by a "email" Icon. When I clicked that Icon it took me to Internet Settings. I put the DVD in and asked to do a repair. It completed but Outlook was missing. I then tried to just add outlook from the selections but it had a red x through it and I could not select the choices to have it on the computer. Today when I got time I re-ran the program and was able to add outlook back in from the CD. Now all the mail and settings and such are gone. First, anyone seen this happen? Second, where does the program store the email so I can go import it again. I have a backup but it's a month old.
Question by:ftitus2
    LVL 97

    Accepted Solution

    Hello ftitus2,

    Emails are stored in PST file.  PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    Hope this helps!

    Author Comment

    That is what I thought War1. I guess the file is gone along with the program. It's up and running fine and I'm able to import the backup but I did lose some mail and stuff. A better question would have been why did it go away in the first place? Who? How? When? Etc. That I need to check into.
    LVL 97

    Expert Comment


    At least you have a backup, so that you did not lose all your mail.  When Outlook crash, it may have taken the Application Data folder with it.  Or when you installed Outlook, it wrote over the files in Application Data folder.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Join & Write a Comment

    Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now