PIX 515 locks up after installing VPN Accelerator Plus add-on card

Posted on 2007-10-20
Medium Priority
Last Modified: 2010-08-05
Hi!  I have a PIX 515 with unrestricted license.  It has both VPN-DES and VPN-3DES-AES enabled.  I use the VPN clients now with the PIX and want to setup some site-to-site locations.

I purchased a VPN Accelerator Card Plus (P/N: 74-3176-01 VAC+) and installed it recently.  After I restarted the PIX, everything came up flawlessly and the accelerator card showed up when a ran the 'sh ver' command.  All my internet traffic was working and everything seemed to be good to go.  After about 30 to 45 minutes, my PIX locked up and I could not get any traffic in or out.  I shut down the PIX and rebooted.  Again everything came up okay.  Then 45 minutes to an hour later it locked again and would not let any traffic either way.

This is my production PIX so I removed the VAC+ card and am running now okay as before.  Does anyone have any suggestions as to what I may be doing wrong or how I could go about solving this issue.  I am at a loss.  I can not find any installation instructions that say this is anything more than plug and play.

Thanks in advance for the help!
Question by:envoygc
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Accepted Solution

redcelltech earned 1000 total points
ID: 20115913
I suspect a bad card. Your should be able to contact Cisco on this seeing you just purchased the accelerator card.
LVL 15

Assisted Solution

by:Robert Sutton Jr
Robert Sutton Jr earned 1000 total points
ID: 20115942
Bad card, IOS mismatch to whatever ver. card you have... Could be a couple of different things.  This was happeneing to me at work (IBM) one time and it also seem to flood with multiple fictious vpn connecions and it ended up being the card. Maybe try the card in aonther box if you have one and see if your problem persists. Not sure if you have another pix readily available, but try that if you do.... Otherwise, you can ALWAYS call Cisco if that is where you purchased it or your retailer  and try to RMA it....Let us know.

Author Comment

ID: 20127112
I think you both are correct.  I bought my card used, but I am returning it and have a new card on order.  I will let you know the outcome.

Author Comment

ID: 20161627
Got the new card and all is working.  Thanks!

Expert Comment

ID: 20161906
Nice when things work out!

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