Flash Player will not download

OK, this is a real weird one. I have been using YouTube for a while, then the other day I started getting an error each time I tried to use it, stating "Either you have Javascript turned off or an older version of Flash Player. Click here to get the latest version". Fair enough, I thought, and clicked on the link.

Each time I try to download the Flash Player (on the Adobe site) the page just reloads. I've ticked all the required options on the page, and followed all the advice about uninstalling previous versions (to overcome potential install problems), checking/changing all my IE settings as required. I even reduced all my security settings, turned off pop-up blocker, etc in case anything was blocking the install. However, I have since downloaded and installed other items, so I am fairly sure my security settings aren't the problem.

Can anyone suggest why I can no longer watch videos on Youtube and why I cannot seem to (re)install Flash Player. On the Adobe site, the download page reloads so quickly I cannot tell if there's an error. Maybe the site itself is at fault?
y2jkAsked:
Who is Participating?
 
A V GeorgeAdditional General Manager (Communications and Public Relations), BHELCommented:
- Here is a link to more registry keys that need to be checked out...
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19148&sliceId=2

- If you find any of the keys in the list, delete them and reboot the machine before you try to install Flash Player once again.

- Which versions of Windows and IE are we dealing with?

- Which version of Flash Player are you trying to install?

- What are the entries under Tools > Internet Options > Temporary Internet Files > Settings > View Objects in IE?

- Does the Flash Player install work with any other browser installed on your machine?
(If IE is the only browser currently installed, try installing Mozilla Firefox from the link below:
http://www.mozilla.com/products/download.html?product=firefox-2.0.0.8&os=win&lang=en-US)

Good Luck!
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A V GeorgeAdditional General Manager (Communications and Public Relations), BHELCommented:
- Try emptying your browser cache and then re-installing Flash Player from the Adobe website.

Good Luck!
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y2jkAuthor Commented:
Tried all that already. Deleted everything, uninstalled Flash Player (as advised on the Adobe site), even booted up in safe mode and ran Spybot & Ad-Aware (2 favourites that usually clear all viruses) just in case (pc was clean as a whistle, by the way, they didn't find anything).

But each time I try to re-install, I get the same thing - the download page just reloads each time. Could it still be a virus issue, and if so are there any other spyware apps I could download to look for viruses that may be causing this problem?

Failing that, what else should I look for to see why my pc won't seem to accept the Flash Player download?
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A V GeorgeAdditional General Manager (Communications and Public Relations), BHELCommented:
-  Ok. The active X control that tries to install the Flash Player is being blocked by IE (has been reported to happen after upgrade to IE7).

- Since IE maintains it own list of CLSIDs of ActiveX Controls (in addition to the ones under HKEY_CLASSES_ROOT\CLSID), search for the CLSID of Flash Player {D27CDB6E-AE6D-11cf-96B8-444553540000} under HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility and set the Compatibility Flags DWORD value to 0 (400 Hex or 1024 Decimal value blocks the ActiveX control)

- Now IE should allow you to install Flash Player.

Good Luck!
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A V GeorgeAdditional General Manager (Communications and Public Relations), BHELCommented:
- Continuing my earlier post, the CLSID of Adobe Flash Player 9 (the latest version on the website is
{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}.

- So you may have to clear the kill bit (set the Compatibility Flags DWROD to 0) for this CLSID too.

Good Luck!
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y2jkAuthor Commented:
On checking, DWORD was already set to 0, and I couldn't find the 2nd CLSID in the registry.
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y2jkAuthor Commented:
This is just bizarre now. I went back to the Adobe site, downloaded and ran the uninstaller, also removed the program via Control Panel (although I was surprised to still find it in the list after running the uninstaller!!) I followed all your instructions above, from the link you sent me I found and deleted all the entries in the registry, rebooted after each of these steps, installed Mozilla, downloaded Flash ok and installed it, rebooted again.

In both IE and Mozilla, when I go on Youtube, it STILL says I don't have Flash Player and gives me a link to the download page. In IE, the download page just refreshes when I try to download Flash, but in Mozilla it does let me download the installer.

So whilst downloading Mozilla has enabled the Flash Player installer to work, both browsers still return the same problem! I even tried signing up to Youtube in case it was a "stunt" by them to get you to register. That made no difference, I still can't view any videos.

Any ideas????
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A V GeorgeAdditional General Manager (Communications and Public Relations), BHELCommented:
Pl post,
- Which versions of Windows are you using?
- Which version of IE do you have installed?
- Which version of Flash Player are you trying to install?
- What are the entries under Tools > Internet Options > Temporary Internet Files > Settings > View Objects in IE?
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A V GeorgeAdditional General Manager (Communications and Public Relations), BHELCommented:
- The problem seems to be a conflict with ad-aware.
- Try uninstalling (you have to uninstall the apps not just disable them) ad-aware and any other similar apps first before attempting to re-install Flash Player.
- Adobe appears to be working on this problem. Here is a link to Adobe's alert posted yesterday...
http://youtubestatus.blogspot.com/2007/10/system-alert-error-javascript-turned.html

Good Luck!
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y2jkAuthor Commented:
Windows XP
IE7
I am trying to install the latest version of Flash Player (version 9 I believe).
Entries are:
Housecall Control
Java Plug-in 1.5.0
Java Runtime Environment 1.6.0 (x3 for some reason!)

My Ad-aware and Spy-bot are non-active apps I only ever run when in safe mode (they're not part of my start-up) and I already have ad-blocking turned off. I'll still uninstall them if you recommend,but I can't see them being the problem.

As my pop-up blocker is already turned off, I don't know what other settings I can check/change. Is there anything else I can do (i.e. should I still try to re-install Flash again?) or should I just wait until Adobe say they've fixed their "bug"?
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y2jkAuthor Commented:
This is a strange one, but I went onto Ryanair's website and got a message that it needed flash player to work. Clicking on the download button on their site installed Flash perfectly and now my Youtube videos play again.

So I'm now sorted, but still believe that clearing down the registry as you suggested previously cleared any conflicts and helped resolve my problem, so I think you deserve the points for the advice given.
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ecg1073Commented:
I found lots of different suggestions to fix this problem but what worked for me was:
- running a Software History Cleaner (in TrendMicro Pc-cillin Inet Security 2007 under Web site Access Controls)
- running Adobe's FlashPlayer uninstall:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 
- rebooting

After the reboot I did NOT actively reinstall FlashPlayer but all website that gave me the FlashPlayer error were working again.

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