Service Not Implemented

Posted on 2007-10-20
Last Modified: 2012-06-22
I had Outlook 2000 and Outlook 2007 installed on the same computer and I ran into some problems.

I backed up the necessary files, uninstalled Outlook 2000, but now when I hit "Send / Receive" I get a message that says "Service Not Implemented."

What am I missing and how do I fix it?

Question by:brucegust
    LVL 97

    Accepted Solution

    Hello brucegust,

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

    In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    2. Register two important Outlook files. If using Windows xP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK. Do the same for INETCOMM.DLL

    If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

    3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
     disable the addins.

    4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

    5. Create a new Outlook profile.

    6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Hope this helps!

    Author Comment

    I ran the regsvr32 command successfully, but wasn't able to run  INETCOMM.DLL. So right now I'm doing a repair and we'll see how that goes.

    Is there anything else that you would suggest?

    Author Comment

    OK, the repair didn't work so we're going to have to do a reinstall.

    In the files that I've backed up, I've got Outlook1.pst, Outlook.pst, Outlook2.pst - which of those represent her folders, current inbox etc. so I can tell her which files she needs to put in her Outlook folder once it's been reinstalled?
    LVL 97

    Expert Comment

    What are the size of the files?  Look at the dates on the files and compare your client last open the file. All 3 files could be default PST file.

    Author Comment

    Outlook2.pst is the most recent, the others are dated back in August so I'm assuming those are the "keepers." Should I just delete Outlook2.pst? and go from there?
    LVL 97

    Expert Comment

    Keep Outlook2.pst as a backup, in case your client ask a question that involves that file.

    Expert Comment

    I had the same issue after upgrading Office 2003 to Office 2007.  Turns out the user's OST file was still in Outlook 97 file format.  Removed the cached mode, deleted the existing OST and then re-enabled cached mode, re-creating the OST in the new file format and it worked fine.

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