[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

"offline files - computer(s) offline" message but able to use internet/exchange on the same network/server.  Why?

Posted on 2007-10-20
6
Medium Priority
?
925 Views
Last Modified: 2011-10-03
I have a 2003 server network.  Client computers are able to go out through the main server to the internet, access exchange on that server, and log on remotely to that server.  When opening network folders "offline files - computer(s) offline" appears.  And yet a short while later this error message is gone and client computers can access the same files.
0
Comment
Question by:shaungo
5 Comments
 
LVL 39

Expert Comment

by:ChiefIT
ID: 20120830
Sounds like a network problem to me.

There are three possibilities and some troubleshooting procedures I would look into.

Troubleshooting:
Look in event viewer, DCdiag and Netdiag reports to see if we can find more information on the problem.

Possibilities:

1) you could have your DNS settings on you router incorrect. Your DNS settings on your Router's LAN side  should be set to your server, not to an outside DNS server. In fact, the only pointer to the outside DNS should be the domain controller's forwarder.

2) You could also have the computer you are trying to access on a dumb switch that needs to be configured to Spanning Tree Port fast. Intermittant access usually is a good indicator of a dumb switch.

3) You could also have a problem with the network cable or jack. They call this problem in electronics a swinging open or swingin short.

I hope this helps and let me know if you seen any error from the troubleshooting section.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 20124821
The simplest explanation for this, is possibly a change in Network Connection Status....

All it means is that there is a single/multiple servers, where they have Offline files utilized that has switched to an Offline Status. It doesnt affect general connectivity, but usually a synchronization reconnects it back to an online status.

When this happens, have them perform a synch by right clicking the icon where the message originates from, or going to start>run>mobsync /logon

Maybe there is an old server location that it cant synch with?

Start>run>mobsync>setup

Look at the locations, are they all valid?
0
 

Author Comment

by:shaungo
ID: 20135735
It ended up being spyware.  I ran spybot as another troubleshooting thing, and it has fixed the problem.  Thanks for your help though.
0
 
LVL 39

Expert Comment

by:ChiefIT
ID: 20139718
Oh great:

Please refund points, moderator. The author came up with his/her own solution.

0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 21861141
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question