Normal.dot corruption with Autotext.
Posted on 2007-10-21
I have a client that is having a problem specific to this model of PC with Word 2003.
All the other PCs in their office are ok, and they are non HP boxes with the same version of Word and Service Pack.
This is particularly frustrating as the client is saying that the PCs we supplied are causing the problem when it's looking more like a word problem to me.
What's happening is I've installed a fresh copy of Office 2003 (after going through and manually removing all registry entries and word associated files (After doing a proper uninstall of the Office Suite)), Update it to SP3, recreate their autotext entries (Signatures, paragraphs etc in word.) Save all the settings and test the autotext works.
Log off and back on and test ok. Restart the PC and test ok. Open any templates that they use every day, on all the other PCs without a problem, on the HP. It corrupts the autotext settings and the normal.dot and you have to re-create them from scratch.
ONLY ON THE HP's! all the other PCs are fine and don't have a problem with this.
Also on the HPs, when you open a template, it opens it up as "Copy of <Template name>" which is normal, but when you save the document, it also asks you if you want to save the template as well, which isn't....
I've looked through all the configurable options in Word, (using the GUI) and haven't been able to find anything which can stop all this happening.
If anyone knows of any registry / file hacks or programs specific to that HP model that might be causing these problems, I'd greatly appreciate any help.
I Know I.T. P/L.