troubleshooting Question

Missing Trays!

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Skgt-Cnty asked on
Printers and ScannersWindows XP
14 Comments4 Solutions579 ViewsLast Modified:
HP LaserJet 8150 printer, PCL6 driver on Windows XP workstation (printer installed on print server running windows server 2003).  Users double click on printer to install it on their workstation.  If I set this printer as default, open Word and do page setup, I see "default tray" and "Form Select" as my choices; my trays have vanished.  Tried this on several workstations and get the same result; except on one where the trays do show. (ok, they were showing on that lone workstation but now my hardware tech tells me "they just vanished.")  All workstations running same driver and have same version of Word.  Users must have ability to select trays.

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