troubleshooting Question

RTF attachments occasionally garbled in Outlook 98

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ocockmFlag for United States of America asked on
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I have a user who uses Outlook 98 as their email client. Occasionally when she sends either Word or RTF files as attachments, and I assume RTF docs are Wordpad docs, the recipient gets a page of garbled text. The recipients are in the same network as the sender and they are all using either XP or 2000 as the OS. The recipients will have Word on their PCs. The sender can send attachments most of the time, just once in a while, the attachment is garbled. Any thoughts.

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