troubleshooting Question

License Management Console - You did not authenticate properly

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cwsoft05Flag for United States of America asked on
4 Comments1 Solution1382 ViewsLast Modified:
We have a new citrix 4.0 server in its own farm.  We inadvertently remapped drives to R:/S: and remapped to C:/D:.  Everything is appearing to work properly except for the licensing manager console.

Prior to the drive remapping, we were able to add our initial 15 citrix licenses.  Now, when we go into the License Management Console, we get the message "You did not authenticate properly.  Try again or contact your system administrator".

I don't know if we have problems with IIS as a result of the remapping back to C:/D:.  If I look at the IIS default website, it has a site called Jakarta but not one called lmc.  Jakarta has a virtual directory pointing to:  c:\program files\citrix\Licensing\LMC\Tomcat\bin\win32\i386, not ..\LMC\Tomcat\webapps and the application name field is blank.

What steps do we need to do to get the License Management console to properly authenticate so we can add our additional 15 licenses.

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