Avatar of maripro
mariproFlag for Afghanistan asked on

Device manager not responding, usb ports non-functional, unable to connect to networks

Yeah, by the title you might think windoze is hosed and we are SOL. This is an IBM X35 or X40 Thinkpad laptop (no floppy or CDR) running XP.  User reports the machine working fine yesterday, this morning cannot connect to wireless network. Turns out that NO network connections are functional. So I decided to uninstall/reinstall the hardware, but as soon as I tried to make any type of change to the configuration the device manager would freeze. So I ran anti-virus scan, it was clean. Then I tried to load a tcp/ip stack repair tool from a flash drive and discovered that none of the USB ports were working either. No way in, no way out...SOB!

IPCONFIG reported "media disconnected", but the loopback and the NIC lights were testing OK. Aside from these minor issues everything else seemed to be functioning fine -- no stuttering, no unusual CPU activity, none of the usual junk you find with malware, etc.

Any clues out there what might be happening?
Laptops NotebooksWindows XPNetworking Hardware-Other

Avatar of undefined
Last Comment
Computer101

8/22/2022 - Mon
NoLimit99RBS

Go to Run > type "msconfig"

If Selective Startup is selected, make sure all processes and startup services and items are checked.

Not sure if this is the problem but I saw something like this recently and this is what it was.
that1guy15

My guess would be bad motherboard. if you have another X35 swap the hard drives and see if the problem stays with the hardware

IF it does then reboot into safe mode and try reinstalling the nic and usb drivers.
wrenhal

Have you tried safe mode???  Also, the other thing you could try is to boot with a Bart PE based CD such as Windows Ultimate Bootcd www.ubcd4win.com or a Linux Live CD www.knoppix.com to test the hardeware components.
Your help has saved me hundreds of hours of internet surfing.
fblack61
nobus

try running sfc /scannow from the run box, or even a repair install :
http://www.michaelstevenstech.com/XPrepairinstall.htm      
ASKER
maripro

Hello All,

Here's a progress report: I used System Restore to reset the machine and everyhting worked out fine....OR DID IT? The user worked all day yesterday but when he shut down and transported the laptop home the same problem reappeared upon reboot.

I have seen almost identical behavior in one of my personal client's machines, but wasn't able to resolve it. In their case I did try SFC and it worked for a few days, then the problem returned. So for them a rebuild is in the works. In the case of the laptop we have the harddrive encrypted so I can't easily reinstall Windows as the boot sector is controlled by the encryption software.
I'll check the MSCONFIG but I don't think that's it. This isn't a hardware problem, I am sure. It's a Windows thing so I may end up rebuilding the sucker regardless.

Any more ideas out there?
wrenhal

How about safe mode.  can you get in in safe mode to the device manager???
Also, you say you ran a virus scan.  What program(s) did you use?  It might be some seemingly benign dll file attached to the system startup.  Could you provide us with a hijack this log?
http://www.spywareinfo.com/~merijn/programs.php#hijackthis
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER
maripro

Ran HijackThis and found only a few hooks from Google desktop and such. I am very experienced with HJT so I don't think posting log is useful.
Update is this: I ran a TCP/IP Winsock reset tool and it seems to have righted everything. Somehow the TCP stack must have been experiencing corruption and was affecting the other data transport hardware. If you would like me to post a copy of the tool or some such thing please let me know. If the bugger returns I'll let you know.

Thanks all.
nobus

thanks for posting the info - since you solved the Q yourself, ask for a point refund, and close this Q
ASKER CERTIFIED SOLUTION
Computer101

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question