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ProSafe VPN318 v3 client configuration problems

I have a Netgear ProSafe VPN Firewall FVS 318 v3. I am unable to establish VPN connectivity using the Prosafe client software OR Windows XP VPN client. As far as I can tell I have created the correct IPSEC and VPN policies on the FVS, but my software clients do not even get to phase 1 authentication, and the FVS records NO communication. Clearly I am missing something. Can anyone help me?
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