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User Cannot Sync BlackBerry to Exchange Calendar -- Duplicate records found on device Internal Error #4238. Translation Canceled!

Environment: Microsoft Exchange 2007, Outlook 2003, Windows XP Pro SP2, RIM Desktop Manager 4.2.2, BlackBerry World

User cannot sync BB World phone to Outlook 2003/Exchange 2007 calendar. There are 105 record in the phone. Address Book works fine. The error on screen is:

Duplicate records found on device.

RIM.LOG
-----------

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
On 10/25/2007 9:56 AM
One-way sync from Microsoft Outlook Calendar to Handheld Calendar

First System: Handheld
Second System: Microsoft Outlook
Conflict Resolution: Notify
Appointment Range: From 10/25/2007 To 12/31/2400

--> Duplicate records found!

Total Inputs From First System: 0

Field mapping used for translation:
Handheld Microsoft Outlook
Description Title --------------- Subject
Notes --------------------------- Body
Location ------------------------ Location
Alarm Date ---------------------- Alarm Date
Alarm Time ---------------------- Alarm Time
Start Date ---------------------- Start Date
Start Time ---------------------- Start Time
End Date ------------------------ End Date
End Time ------------------------ End Time
Alarm Flag ---------------------- Reminder Set Flag
Free Busy ----------------------- Show Time As
Private ------------------------- Private

Internal Error #4238.
Translation Canceled!

PTTRACE.LOG
-----------------
09:56:15.860: Begin ILX Session, Source=Microsoft Outlook, Target=Handheld
09:56:16.001:
09:56:16.001: Starting One-Way Sync
09:56:16.048: Phase=10, User=301890d0: Reading data from Handheld Calendar
Thu Oct 25 09:56:34 2007: Error 12.12 at D:\TEMPDIR_5154\se_5x_engine\ilsdk\sdk_data.cpp line 670
Thu Oct 25 09:56:34 2007: Error 0.4238 at D:\TEMPDIR_5154\se_5x_engine\ilxtrans\CILTRANS.CPP line 232
Thu Oct 25 09:56:34 2007: Error 4238.4238 at D:\TEMPDIR_5154\se_5x_engine\ilsdk\Ilx_sdk.cpp line 191
09:56:34.997: Translation Unit Status: User=301890d0, rc=4238, Phase=10, TrErr=4238, SysErr=0 at D:\TEMPDIR_5154\se_5x_engine\ilx32\XLATEV3.cpp line 490
Thu Oct 25 09:56:34 2007: Error 4238.4238 at D:\TEMPDIR_5154\se_5x_engine\ilsync\XLATE.CPP line 3243
Thu Oct 25 09:56:34 2007: Error 4238.4238 at D:\TEMPDIR_5154\se_5x_engine\ilsync\XLATE.CPP line 2893
Thu Oct 25 09:56:34 2007: Error 4238.4238 at D:\TEMPDIR_5154\se_5x_engine\ilsync\XLATE.CPP line 2465
Thu Oct 25 09:56:35 2007: Error 4238.4238 at D:\TEMPDIR_5154\se_5x_engine\ilsync\XLATE.CPP line 3689
09:56:43.625:
09:56:43.625: End ILX Session, elapsed time = 27.765 seconds

I have tried renaming the Intellisync folder... I've tried recreating the Outlook profile. Nothing has helped so far, any ideas?

ASKER CERTIFIED SOLUTION

amitubale

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ParadiseITS

ASKER

I did both of those steps as I said above... except, how do I point the BBDM to a different MAPI Profile? When I created the new profile I just renamed the Intellisync folder and started from scratch with BBDM. However, it should be noted that I did not delete the old MAPI Profile, I only created a new one... so if there is somewhere that I need to specify which profile to use, I didn't see it and didn't do it.

amitubale

Assign the new MAPI Profile as the Default Profile

You can assign the new MAPI profile either in the Redirector Settings or from the Options menu.

In the Redirector Settings

In BlackBerry Desktop Manager, double-click Redirector Settings or Email Settings.
Click the Advanced tab.
Click Profile Settings.
Select the Always use this profile option.
From the drop-down list, click the new MAPI profile.
Click OK>OK.
From the Options menu

In the Options menu, click Email Profile Settings.
Make sure Always use this profile is selected.
From the drop-down menu, select the new profile. Restart BlackBerry Desktop Manager when prompted.

elivela67

Ok, I tried both of these steps and still the same error message. I am about to give up. Any other thoughts? My other option is to completely uninstall Outlook and try again. I REALLY don't want to do that. HELP!

On 3/13/2008 3:06 PM
Synchronize Handheld Calendar with Microsoft Outlook Calendar
 
First System:             Handheld
Second System:            Microsoft Outlook
Conflict Resolution:      Notify
Appointment Range:        From 3/13/2008 To 12/31/2400
 
--> Duplicate records found!
 
Total Inputs From First System:  0
 
Field mapping used for translation:
   Handheld                          Microsoft Outlook
   Description Title --------------- Subject
   Notes --------------------------- Body
   Location ------------------------ Location
   Alarm Date ---------------------- Alarm Date
   Alarm Time ---------------------- Alarm Time
   Start Date ---------------------- Start Date
   Start Time ---------------------- Start Time
   End Date ------------------------ End Date
   End Time ------------------------ End Time
   Alarm Flag ---------------------- Reminder Set Flag
   Free Busy ----------------------- Show Time As
   Private ------------------------- Private
 
 
Internal Error #4238.
Translation Canceled!

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