troubleshooting Question

SBS Fax program won't send any notification either by email nor by message window.

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ccsstoreFlag for Canada asked on
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My name is Erick and we are running an SBS2003 SP2. We have fax services set up on the server.  Server has plenty of RAM and HDD space. Running...
GFI Mail Essentials 11
SAV Corp 10.0
Message filtering via Exchange 2003.

About two weeks ago, users stopped receiving the e-mail notice they normally would get when faxing documents using the Microsoft Shared Faxing from their PCs.
I also tried the choosing the option of getting a "message window" instead of an e-mail and that does not work either.
The faxes go out fine, we can see them in the SENT ITEMS queue, but no notification whatsoever.
The email notifications are not going to their Junk Mail, the GFI logs do not show any entries corresponding to this.  
I also checked the MS Exchange 2003 mail logs and there are no entries with the address SBSFaxService@domain-being-used.local.   It is almost as if the Fax program chooses to not notify regardless of the option to do so from the user.  As I mentioned before, THIS WAS WORKING two weeks ago.   We have rebooted the server and the modem.  No Virus or spyware threas on server.

Is there a log file I can see the process of a fax being sent.  I realize there are the fax logs available, but they do not log wether the notice was sent.

Can anyone help?  Short of going to Micorosoft, I don't know where else to go.

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