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VPN Error Reason 403

Posted on 2007-10-26
Medium Priority
Last Modified: 2009-07-24
Secure VPN connection terminated locally by the client. Reason 403: Unable to contact the secure gateway.

I have tesed this connect on several different machines. All variables and settings are the same but the one of the systems get the above error.
Question by:rnapro
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LVL 15

Accepted Solution

Robert Sutton Jr earned 2000 total points
ID: 20161097
All these tasks should be completed before attempting to initiate your VPN session.
To collect logs from the VPN session :
To configure the log settings, select Log > Log Settings... from the Cisco VPN client. Set all levels to 3 and click OK .
To enable the log, select Log > Enable , or CTRL-E .
To disable the log, select Log > Disable , or CTRL-E again.
To view the log window, select Log > Log Window... , or CTRL-L
It is important to disable the log once troubleshooting is complete. Leaving the log enabled can lead to 'hung' sessions.

To collect connection history information:
To enable the connection history display, select Options > Preferences... from the Cisco VPN client.
Check Enable connection history display and press OK .
You can disable the connection history display when you have completed collecting the data for troubleshooting.

To collect notifications information:
To display the notifications, select Status > Notifications... from the Cisco VPN client.
Press Close when you have completed copying the output.

To collect host system information:
Start > Run , type cmd and press Enter . (You might need to type command if cmd does not work.)
Type ipconfig /all
If your IP address is in a private range, i.e. ( to or ( to or ( to, please contact your local network administrator for your public IP address. If you have installed a router/firewall in your home, you will need to visit the admin page to see the public IP address. CCS needs the public IP address in order to track your VPN session attempts.

This error can happen for one of two reasons:
 a) an incorrect group password, or
 b) the VPN client is unable to communicate to the security gateway. Enable the logs as described above (Level 1 is OK) and look for the following error: "Hash verification failed... may be configured with invalid group password." This means that the group password has been entered incorrectly. If you can not find this error, then the VPN client was unable to communicate with the security gateway. Please check to see that the name of the remote server spelled correctly....

LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 20161105
What version VPN client are you running?

Author Comment

ID: 20161549
The Version is 4.0.4

Author Comment

ID: 20162299
I turn the log options on and it verufied the group password was wrong. I had the wromg key written down in my notes. Thank you for the help.
LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 20162318
Glad I could help... Just make sure you turn the logs off now that you are done troubleshooting as explained above in my notes. Come back if you ever have problems.... Thanks for the points..

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