VPN Error Reason 403

Secure VPN connection terminated locally by the client. Reason 403: Unable to contact the secure gateway.

I have tesed this connect on several different machines. All variables and settings are the same but the one of the systems get the above error.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Robert Sutton JrSenior Network ManagerCommented:
All these tasks should be completed before attempting to initiate your VPN session.
To collect logs from the VPN session :
To configure the log settings, select Log > Log Settings... from the Cisco VPN client. Set all levels to 3 and click OK .
To enable the log, select Log > Enable , or CTRL-E .
To disable the log, select Log > Disable , or CTRL-E again.
To view the log window, select Log > Log Window... , or CTRL-L
It is important to disable the log once troubleshooting is complete. Leaving the log enabled can lead to 'hung' sessions.

To collect connection history information:
To enable the connection history display, select Options > Preferences... from the Cisco VPN client.
Check Enable connection history display and press OK .
You can disable the connection history display when you have completed collecting the data for troubleshooting.

To collect notifications information:
To display the notifications, select Status > Notifications... from the Cisco VPN client.
Press Close when you have completed copying the output.

To collect host system information:
Start > Run , type cmd and press Enter . (You might need to type command if cmd does not work.)
Type ipconfig /all
If your IP address is in a private range, i.e. ( to or ( to or ( to, please contact your local network administrator for your public IP address. If you have installed a router/firewall in your home, you will need to visit the admin page to see the public IP address. CCS needs the public IP address in order to track your VPN session attempts.

This error can happen for one of two reasons:
 a) an incorrect group password, or
 b) the VPN client is unable to communicate to the security gateway. Enable the logs as described above (Level 1 is OK) and look for the following error: "Hash verification failed... may be configured with invalid group password." This means that the group password has been entered incorrectly. If you can not find this error, then the VPN client was unable to communicate with the security gateway. Please check to see that the name of the remote server spelled correctly....

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Robert Sutton JrSenior Network ManagerCommented:
What version VPN client are you running?
rnaproAuthor Commented:
The Version is 4.0.4
rnaproAuthor Commented:
I turn the log options on and it verufied the group password was wrong. I had the wromg key written down in my notes. Thank you for the help.
Robert Sutton JrSenior Network ManagerCommented:
Glad I could help... Just make sure you turn the logs off now that you are done troubleshooting as explained above in my notes. Come back if you ever have problems.... Thanks for the points..
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.