troubleshooting Question

Can not email to Hotmail addresses

Avatar of Jack
JackFlag for United Kingdom of Great Britain and Northern Ireland asked on
Email SoftwareExchangeEmail Servers
16 Comments1 Solution1003 ViewsLast Modified:

I am having trouble emailing to Hotmail addresses, they fail with:

Your message did not reach some or all of the intended recipients.

      Subject:      RE: change of address
      Sent:      29/10/2007 09:11

The following recipient(s) cannot be reached:

      'Email Address' on 29/10/2007 09:11
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            < #5.5.0 smtp;550 DY-002 Mail rejected by Windows Live Hotmail for policy reasons. The likely cause is a compromised or virus infected server/personal computer. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit for email delivery information and support>

I try to go to: but it fails - server might be down.

Any help would be appreciated on why I can not email Hotmail contacts - its unfortunate as a lot of our customers use Hotmail.

Many thanks
Join our community to see this answer!
Unlock 1 Answer and 16 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 16 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros