Spellcheck is freezing outlook
Hi Experts!
I'm running into a bit of a problem with one of my clients.
They have a Dell Optiplex 745 running XP Pro.
intel core 2 6400
1gb ram
all office and windows updates are current as of (10/29/07)
Brand new, out of the box...running into an error in outlook (2003).
When this particular user tries to send email and there is a word spelled wrong, the spellcheck picks it up (as it should). The problem is when the word isn't in the dictionary or even if you try to change it to the "suggested" word, outlook freezes on you.
Just to note, this user is sharing the computer with another user who doesn't experience this problem on her profile.
I've recreated her outlook profile according to the EE article here: https://www.experts-exchange.com/questions/21669853/Outlook-2002-occasionally-crashes-when-using-the-outlook-editor-w-auto-spell-checking.html?sfQueryTermInfo=1+2003+check+freez+spell
I apologize if I haven't provided sufficient information, just ask and I will give you whatever I can.
Thank You
-Justin
I'm running into a bit of a problem with one of my clients.
They have a Dell Optiplex 745 running XP Pro.
intel core 2 6400
1gb ram
all office and windows updates are current as of (10/29/07)
Brand new, out of the box...running into an error in outlook (2003).
When this particular user tries to send email and there is a word spelled wrong, the spellcheck picks it up (as it should). The problem is when the word isn't in the dictionary or even if you try to change it to the "suggested" word, outlook freezes on you.
Just to note, this user is sharing the computer with another user who doesn't experience this problem on her profile.
I've recreated her outlook profile according to the EE article here: https://www.experts-exchange.com/questions/21669853/Outlook-2002-occasionally-crashes-when-using-the-outlook-editor-w-auto-spell-checking.html?sfQueryTermInfo=1+2003+check+freez+spell
I apologize if I haven't provided sufficient information, just ask and I will give you whatever I can.
Thank You
-Justin
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I found recreating the profile solved my problem..
Hope this helps anyone else with the same issues!
**************************
Dear Michael,
Thank you for choosing Online Support for your Microsoft Technical Support offering. My name is Jim and I will be assisting you with this service request. You can contact me directly by writing an email to v-jimgui@microsoft.com with the case ID in the subject line.
After reviewed your case log, I understood your concerns as below:
When sending an e-mail, the automated spell checking facility popup and outlook crashes.
We shall be working to resolve this specific issue through the course of the case. If I have misunderstood your concern please let me know.
Based on my experience, this issue may occur in several situations and to narrow the issue down may be time consuming. Your patience and cooperation are appreciated. Let’s try the following steps to troubleshoot.
Step 1: Start Outlook in Safe Mode
==========================
1. Click Start | Run...
2. Type "Outlook /Safe" and click OK. (Without quotation marks). Please note that there is a space character between "outlook" and "/".
Does the problem still persist in Safe Mode?
Step 2: Detect and Repair Outlook
==========================
1. Open Outlook
2. Help --> Detect and Repair...
3. Click Start
4. Restart Outlook to check if the problem is fixed
Step 3: Rename the Cache Files
==========================
Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files are temporary cache files that Outlook loads on startup. (Be sure to check the "Search hidden files and folders" box under "More advanced options" if you are using Windows XP)
outcmd.dat
extend.dat
frmcache.dat
views.dat
Generally the files can be located in the folder C:\Documents and Settings\<LogName>\Local Settings\Application Data\Microsoft\Outlook\ If they are not there, please perform a whole system search for them.
Note: The folder is hidden by default. Please use the following method to show it:
1. From the Start menu, go to Settings-->Control Panel-->Folder Options.
2. Go to View tab and select "Show hidden files and folders". The hidden folder will be shown then.
3. Start Outlook to see if the problem is resolved.
If this issue still persists, please perform next step:
Step 4: Create a New Profile with an E-mail Account
==========================
Note: A new profile is a new environment for us to use Outlook. To create a new profile is only for a test to see if the problem is related to the corrupt profile of Outlook. Creating new profile will not do any damage to the old profile.
1. On the Start menu, click Control Panel.
2.Click Switch to Classic View, and then click the Mail icon.
3.In the Mail Setup dialog box, click the Show Profiles button.
4. On the General tab, click to select the Prompt for a profile to be used check box.
5. Click Add.
6. In the Profile Name box, type a descriptive name for the new profile, and then click OK.
7. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
8. Select the appropriate server type for your e-mail account, and then click Next.
9. Fill in the appropriate information as prompted, and then click Next and Finish as needed.
10. Click OK.
For more information, please refer to the following KB article:
287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072
NOTE: this article can be applied for Outlook 2003.
Is the problem resolved in the new profile?
If yes, you could import your data from the original profile. You can refer to the following Knowledge Base article on how to import Outlook data:
Title: How to Back Up, Restore, or Move Outlook Data
Link: <http://support.microsoft.com/default.aspx?scid=kb;en-us;287070>
Please take your time trying my suggestions and let me know the results at your earliest convenience. If anything is unclear or there are any questions about the steps, please do not hesitate to let me know. I will be glad to help.
I appreciate your time and I look forward to hearing from you.
Best Regards,
Jim Gui
v-jimgui@microsoft.com
Microsoft Windows Support Professional
=====================
My working hours are 1:00 AM - 10:00 AM GMT, From Monday to Friday.
Microsoft Support Telephone Numbers:
Microsoft Contact Centre (UK): 0870 60 10 100
Microsoft Contact Centre (Republic of Ireland): +353 1 7065353
Microsoft Activation Center Numbers:
UK phone call: 0870-6010-100
UK activation 0800-018-8354
Hope this helps anyone else with the same issues!
**************************
Dear Michael,
Thank you for choosing Online Support for your Microsoft Technical Support offering. My name is Jim and I will be assisting you with this service request. You can contact me directly by writing an email to v-jimgui@microsoft.com with the case ID in the subject line.
After reviewed your case log, I understood your concerns as below:
When sending an e-mail, the automated spell checking facility popup and outlook crashes.
We shall be working to resolve this specific issue through the course of the case. If I have misunderstood your concern please let me know.
Based on my experience, this issue may occur in several situations and to narrow the issue down may be time consuming. Your patience and cooperation are appreciated. Let’s try the following steps to troubleshoot.
Step 1: Start Outlook in Safe Mode
==========================
1. Click Start | Run...
2. Type "Outlook /Safe" and click OK. (Without quotation marks). Please note that there is a space character between "outlook" and "/".
Does the problem still persist in Safe Mode?
Step 2: Detect and Repair Outlook
==========================
1. Open Outlook
2. Help --> Detect and Repair...
3. Click Start
4. Restart Outlook to check if the problem is fixed
Step 3: Rename the Cache Files
==========================
Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files are temporary cache files that Outlook loads on startup. (Be sure to check the "Search hidden files and folders" box under "More advanced options" if you are using Windows XP)
outcmd.dat
extend.dat
frmcache.dat
views.dat
Generally the files can be located in the folder C:\Documents and Settings\<LogName>\Local Settings\Application Data\Microsoft\Outlook\ If they are not there, please perform a whole system search for them.
Note: The folder is hidden by default. Please use the following method to show it:
1. From the Start menu, go to Settings-->Control Panel-->Folder Options.
2. Go to View tab and select "Show hidden files and folders". The hidden folder will be shown then.
3. Start Outlook to see if the problem is resolved.
If this issue still persists, please perform next step:
Step 4: Create a New Profile with an E-mail Account
==========================
Note: A new profile is a new environment for us to use Outlook. To create a new profile is only for a test to see if the problem is related to the corrupt profile of Outlook. Creating new profile will not do any damage to the old profile.
1. On the Start menu, click Control Panel.
2.Click Switch to Classic View, and then click the Mail icon.
3.In the Mail Setup dialog box, click the Show Profiles button.
4. On the General tab, click to select the Prompt for a profile to be used check box.
5. Click Add.
6. In the Profile Name box, type a descriptive name for the new profile, and then click OK.
7. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
8. Select the appropriate server type for your e-mail account, and then click Next.
9. Fill in the appropriate information as prompted, and then click Next and Finish as needed.
10. Click OK.
For more information, please refer to the following KB article:
287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072
NOTE: this article can be applied for Outlook 2003.
Is the problem resolved in the new profile?
If yes, you could import your data from the original profile. You can refer to the following Knowledge Base article on how to import Outlook data:
Title: How to Back Up, Restore, or Move Outlook Data
Link: <http://support.microsoft.com/default.aspx?scid=kb;en-us;287070>
Please take your time trying my suggestions and let me know the results at your earliest convenience. If anything is unclear or there are any questions about the steps, please do not hesitate to let me know. I will be glad to help.
I appreciate your time and I look forward to hearing from you.
Best Regards,
Jim Gui
v-jimgui@microsoft.com
Microsoft Windows Support Professional
=====================
My working hours are 1:00 AM - 10:00 AM GMT, From Monday to Friday.
Microsoft Support Telephone Numbers:
Microsoft Contact Centre (UK): 0870 60 10 100
Microsoft Contact Centre (Republic of Ireland): +353 1 7065353
Microsoft Activation Center Numbers:
UK phone call: 0870-6010-100
UK activation 0800-018-8354
ASKER
I just wanted to follow up and confirm that everything is working with outlook as it should. Thanks for the help guys!
-Justin
-Justin
Justin, glad to help! Thanks for the points.
ASKER
Thanks for the quick response...
I've recreated the windows profile and testing everything now...
I'll let you know how I make out.