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How do I find out what the 25 user CAL license number is bought through Dell with the server?

I have a customer who purchased a new dell server with SBS on it. Additionally they bought a 25 user CAL to bring the total number of users to 30. For whatever reason the 25 user license number has disappeard off the server when I looked at the license screen. We have so far been unable to locate the paper certificate. does Microsoft keep a log of the license number that I can retrieve to put it back in there? If so where do I go to get it?
Microsoft Server OSSBS

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Stephen Manderson

8/22/2022 - Mon
Stephen Manderson

Hi there,

Do you have backups of when there was no issues? If so do the following to restore the licenses.

RENAME licstr.cpa & autolicstr.cpa in SYSTEM32 to licstr.old & autolicstr.old
DELETE licstr.cpa SYSTEM32
COPY autolicstr.cpa from backup & RENAME to licstr.cpa and place in SYSTEM32

Then from command prompt
net stop "license logging service"

net start "license logging service"

Other than that, I would get in contact with Dell, and hope for the best..


No backups of the system32 folder. Dell is just bouncing me around. Does anyone know if Microsoft keeps a record of CAL's somewhere?

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You will have to get it from Dell. Do you have a sales rep with Dell? Do you have the order number?
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William Peck

MrManderson's method worked perfectly.

Thanks ! ! !

Microsoft could make this a whole lot easier.
Stephen Manderson

Haha, wonder what happened to this question ?

My method worked perfectly however a random post got the points.. ?
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