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Premiumpcs asked on

How do I find out what the 25 user CAL license number is bought through Dell with the server?

I have a customer who purchased a new dell server with SBS on it. Additionally they bought a 25 user CAL to bring the total number of users to 30. For whatever reason the 25 user license number has disappeard off the server when I looked at the license screen. We have so far been unable to locate the paper certificate. does Microsoft keep a log of the license number that I can retrieve to put it back in there? If so where do I go to get it?
Thanks
Microsoft Server OSSBS

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Stephen Manderson

8/22/2022 - Mon
Stephen Manderson

Hi there,

Do you have backups of when there was no issues? If so do the following to restore the licenses.

RENAME licstr.cpa & autolicstr.cpa in SYSTEM32 to licstr.old & autolicstr.old
DELETE licstr.cpa SYSTEM32
COPY autolicstr.cpa from backup & RENAME to licstr.cpa and place in SYSTEM32

Then from command prompt
net stop "license logging service"

net start "license logging service"

Other than that, I would get in contact with Dell, and hope for the best..

Regards
Steve
ASKER
Premiumpcs

No backups of the system32 folder. Dell is just bouncing me around. Does anyone know if Microsoft keeps a record of CAL's somewhere?
ASKER CERTIFIED SOLUTION
tomcahill

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CDCOP

You will have to get it from Dell. Do you have a sales rep with Dell? Do you have the order number?
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trentmiller

MrManderson's method worked perfectly.

Thanks ! ! !
ASKER
Premiumpcs

Microsoft could make this a whole lot easier.
Stephen Manderson

Haha, wonder what happened to this question ?

My method worked perfectly however a random post got the points.. ?
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