troubleshooting Question

SAP Prints to wrong printer sometimes

Avatar of lizaoreo
lizaoreo asked on
Enterprise SoftwarePrinters and ScannersMicrosoft Server OS
3 Comments1 Solution749 ViewsLast Modified:
We have several users that have recently moved to a new terminal server and after the move SAP started printing files randomly to different printers.  We fixed it on several users by moving them to a different server, but that didn't fix the issue on one user I'm currently working with.  She prints something called Bill of Ladens and they usually print to a printer behind her, but sometimes it says they print, but nothing comes out which leads me to believe they are coming out somewhere else in the company (though I'm not sure where at the moment).  This is the same issue several other users were having before, but when moved to a different server they started working right, whereas her issue doesn't go away.  I've already checked to make sure the printer does work and stuff is set right on the Windows side, but I don't know where to start looking in SAP.  If anyone can assist me in this it would be appreciated, let me know what you need to know.
ASKER CERTIFIED SOLUTION
A2the6th

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 3 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 3 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004