troubleshooting Question

Exchange webmail does not show read mail

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Mark2r asked on
3 Comments1 Solution1145 ViewsLast Modified:
Hello there experts.
I have a strange problem on my hands at the moment.

We are running exchange 2003 sp2 on a windows 2003 sbs server (also sp2).
There is a problem for just 1 user with the webmail. When we open the webmail we can see all the unread email but when the email is marked as read, it disappears from the webmail! It's allmost as if someone was popping all the email out the mailbox.
So we disabled pop3 for that user, no effect.
Then we opened the mailbox from outlook and all the email was there.
We checked again from the webmail but did not see any mail in the inbox.

We restarted the server, this had no effect.
Does any1 know how to resolve this strange issue? Our last resort is removing the exchange attributes and give the user a new mailbox, but that is a last resort.

I hope you guys can help me.
Veerappan Sundaram
Senior Technical Consultant

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