troubleshooting Question

Cached alias in To: field in Outlook not updated

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dchoxford asked on
7 Comments1 Solution991 ViewsLast Modified:
When a member of staff moved on I changed her mailbox to a generic address for the post. Eg. Mary Smith mailbox became 'Area Manager' and the new area manager and her secretary both have access to the now shared mailbox.
The problem is that when other staff start typing Area Manager into the To: field in outlook the cahed address is diplayed with the old alias: Area Manager <mary.smith>
I've changed the Diplay name, alias and every other reference to mary.smith I can find in ADU+C, refresehed the Offline GAL, downloaded it in Outlook and deleted the cached address entry, but nothing has made any difference.
Any helpful suggestions (apart from telling me I shouldn't have changed the alias in the first place :) ??)


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