I need help. I have a user running a new HP xw4400 Workstation.
The following software is installed :
Adobe Reader Adobe Reader 7.0.8 7.0.8 05/23/2007
AnswerWorks Runtime AnswerWorks Runtime
AutoCAD LT AutoCAD LT 15.0.5.120 15.0.5.120 07/27/2007
Broadcom Management Programs Broadcom Management Programs 9.03.01 9.03.01 05/23/2007
CutePDF Writer CutePDF Writer 2.4 2.4
eTIMEsheet eTIMEsheet
Google Toolbar for Internet Explorer Google Toolbar for Internet Explorer 4.0.0.002 4.0.0.002 07/24/2007
HP Backup and Recovery Manager HP Backup and Recovery Manager 2.3j2 2.3j2 05/23/2007
HP Help and Support HP Help and Support 4.3.0002 4.3.0002 05/23/2007
HP Performance Tuning Framework HP Performance Tuning Framework 1.51.2800 1.51.2800 05/23/2007
HP Workstation User Guides HP Workstation User Guides 1.03.0000 1.03.0000 05/23/2007
InterVideo Register Manager InterVideo Register Manager 1.0.4.0 1.0.4.0 05/23/2007
InterVideo WinDVD InterVideo WinDVD 5.0-B11.1139 5.0-B11.1139
Java Runtime Environment Java Runtime Environment 1.5.0 1.5.0 05/23/2007
Microsoft .NET Framework Microsoft .NET Framework 1.1.4322 1.1.4322 07/27/2007
Microsoft .NET Framework 1.1 Hotfix Microsoft .NET Framework 1.1 Hotfix KB928366 KB928366
Microsoft IntelliPoint Microsoft IntelliPoint 6.10.156.0 6.10.156.0 07/27/2007
Microsoft Office 97, Professional Edition Microsoft Office 97, Professional Edition
Microsoft Office Access 2003 Runtime Microsoft Office Access 2003 Runtime 11.0.5614.0 11.0.5614.0 07/27/2007
Microsoft Office Outlook Microsoft Office Outlook 11.0.7969.0 11.0.7969.0 07/24/2007
Microsoft Windows XP Microsoft Windows XP 5.1.2600 5.1.2600 07/24/2007
MSXML 4.0 SP2 MSXML 4.0 SP2 4.20.9848.0 4.20.9848.0 08/16/2007
Nit_RT Nit_RT 1.0.0000 1.0.0000 07/27/2007
NVIDIA Drivers NVIDIA Drivers
Realtek High Definition Audio Driver Realtek High Definition Audio Driver 5.10.0.5288 5.10.0.5288 05/23/2007
Roxio Creator Audio Roxio Creator Audio 3.3.0 3.3.0 05/23/2007
Roxio Creator Basic Roxio Creator Basic 3.3.0 3.3.0 05/23/2007
Roxio Creator Copy Roxio Creator Copy 3.3.0 3.3.0 05/23/2007
Roxio Creator Data Roxio Creator Data 3.3.0 3.3.0 05/23/2007
Roxio Creator Tools Roxio Creator Tools 3.3.0 3.3.0 05/23/2007
Roxio Express Labeler Roxio Express Labeler 2.1.0 2.1.0 05/23/2007
SolidWorks 2007 SP04 SolidWorks 2007 SP04 15.1.0403 15.1.0403 07/27/2007
SolidWorks Installation Manager SolidWorks Installation Manager 15.30.96 15.30.96 07/27/2007
Sonic Activation Module Sonic Activation Module 1.0 1.0 05/23/2007
Trend Micro OfficeScan Client Trend Micro OfficeScan Client
WebFldrs XP WebFldrs XP 9.50.7523 9.50.7523 04/25/2006
WinZip WinZip 9.0 SR-1 (6224) 9.0 SR-1 (6224)
When we launch WORD 97 , you can type 4 or 5 characters, but then the app locks up. Actually it delays updating the screen for about 2 minutes, and then the typed characters appear.
I have uninstalled Office 97, removed the left over directory, removed any temp files I could find,
Deleted the users profile, and removed Office 97 registry information. None of this helped. Once I reinstall Office 97, the probem resurfaces. I've even gone to the extent of restoring the system to October 1st and reperforming the above.actions.
Frustrated and tired of searching the internet , I turn to you. I need some expert hep.
What can I do to end this frustration, and fix Word?