Solved: splwow64.exe error on citrix server

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Grodel🇩🇰

splwow64.exe error on citrix server

I'm having a big problem on our citrix server when i comms to print.
Somtimes when a user whant's to print i works for 2-3 times, and then i stop working, then if he disconnect and connect again, it works for 2-3 times again.

the server repports this error. as the only that could be a bit related to this problem.

Event ID: 1000

Faulting application splwow64.exe, version 5.2.3790.3959, faulting module hpz6r4wm.DLL, version 61.63.461.42,
fault address 0x0000000000010870.

sometimes when i log in to the server remote i tells me this.
Thunking spooler Apis from 32 to 64 process encountered a problem and need to close.

and this comes ind event viewer.
Event ID: 1004
Reporting queued error: faulting application splwow64.exe, version 5.2.3790.3959, faulting module hpzui4wm.DLL, version 61.63.461.42, fault address 0x00000000001623c0.

Hope somone can help.

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StuFox100🇦🇺

HI Grodel

Have your tried the following:
1. Update the driver to the latest version for the printer - I assume it is HP.
2. This patch seems to be listed on some citrix sites as a possible fix http://support.microsoft.com/kb/902066

Cheers
Stu

Grodel🇩🇰

ASKER

The first option your mention, update the driver, how does I know which printer uses this driver? hpz6r4wm.DLL,

The patch you mention is that the recommends that we install service pack 2 on the server, but It all ready is.

StuFox100🇦🇺

I think the DLL is associated with HP Laserjet drivers.

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Grodel🇩🇰

ASKER

We have alot of Laserjet printers. så sadly i isn't that simpel.

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StuFox100🇦🇺

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Grodel🇩🇰

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the problem is, that i dont generate the error. i think. the message just comes when i login on the citrix server. im not printing. så i guess that i must be from a citrix user the error comes from.

we share all our printers on our dc 32 bit, except one barcode labels printer. which is installed on the citrix server itself. they are listed i directory så users can find them.

An our external sales personal, connect width there own printers and thats persons default printer is added to citrix ass well, så maybe one of them have the problem that generates this error.

I only haves this dll error to go on, there must be a way du find out which printers creates the erro.

Grodel🇩🇰

ASKER

I close and accept solutions... the problem disapeared.. maybe it was some users printer at home generating the error.

Thanks for helping

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Grodel🇩🇰

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Thanks for helping out!

Windows Server 2003

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Windows Server 2003 was based on Windows XP and was released in four editions: Web, Standard, Enterprise and Datacenter. It also had derivative versions for clusters, storage and Microsoft’s Small Business Server. Important upgrades included integrating Internet Information Services (IIS), improvements to Active Directory (AD) and Group Policy (GP), and the migration to Automated System Recovery (ASR).