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HP version control update

Posted on 2007-11-13
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Last Modified: 2008-01-09
I have been trying to update HP version control for HP server, but I am getting the following error:

 
Severity  Error  
Task ID VCA1194986962
Date / Time 11/13/2007 3:49:43 PM
Message Smart Component, cp007755.exe, failed to install with status 0.
Additional Data
---------------------------------------------------------------------------
Setup Session Beginning 11/13/2007 - 15:49:38 PM
---------------------------------------------------------------------------

Command Line Parameters Given: /silent

Name: HP Version Control Agent for Windows
New Version: 2.1.9.790

Beginning Silent Session...

The software is installed but is not up to date.

Current Version: 2.1.2.740



- the component will be updated to the new version

The operation was not successful.

---------------------------------------------------------------------------
End Session


any help?
thanks
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Question by:jskfan
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2 Comments
 
LVL 26

Accepted Solution

by:
lnkevin earned 2000 total points
ID: 20275200
Manually update it by going into HP System Management Homepage then HP Version control Agent. For the first login, you need to click on change agent setting then login to your sim server and choose the update package. After that, you click on Refresh inventory Data and you can choose update by clicking on the grey icon next to Reference support pack. It will take a while to finish. Sometime, your login account or password mismatch on SIM Server will cause the problem to run command update.

K
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LVL 26

Expert Comment

by:lnkevin
ID: 20275214
Here is the guide from HP:
http://docs.hp.com/en/12029/vc_agent_user.pdf

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