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User on XP machine cannot print .pdf files on any network printer

Posted on 2007-11-13
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Last Modified: 2012-05-05
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_22866742.html
I went through this question thinking this would answer my problem but so far it hasn't.

When my user tries to print a pdf she gets a pop-up box that says "output file name." If you enter the file name and say okay it says it is being sent to the printer but nothing happens on the printer side (no jobs, no errors, nothing). If you put cancel and don't put in a file name it closes and doesn't attempt to print.

This is only happening for one user and only started a month ago. Up to that point everything was printing fine according to her.

She can print everything but pdfs. Administrator users on her machine can print pdfs but regular user profiles cannot. She has full permission for Adobe reader and is included in the Everyone group on the printers.

I uninstalled and reinstalled Adobe Reader 8 and updated to 8.1. I cleaned out all temp files and she has plenty of hard drive space. This happens even if Adobe Reader is the only program running so I don't think she's overtaxing her system.

She cannot open the file from any location and/or trying to open it and print it in Reader.

I'm not sure why I would chose to print to Adobe PDF since this is in pdf format already.

Please help!

Thank you.
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Question by:elise1114
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3 Comments
 
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Accepted Solution

by:
BrianMilnes earned 2000 total points
ID: 20275422
Hi,
Is this this is a confusion between printing to CREATE a pdf file and printing a pdf file TO a printer?
PDF file creators (Cute PDF writer, etc. etc.) typically create a pdf file that you have to name, that you can open with Adobe Reader. (Hence the output file name.)
If that's not it, apologies. Perhaps you can give some detail about what printer the pdf file IS being sent to.
Brian
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Author Comment

by:elise1114
ID: 20275704
Thank you for your quick solution!! She did have "Print to file" checked when she was trying to print so obviously it was creating a pdf file instead of printing it.

Working fine now that Print to File is unchecked. :)
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Expert Comment

by:BrianMilnes
ID: 20275726
Glad to help, thanks for the points.
Brian
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