Solved

User on XP machine cannot print .pdf files on any network printer

Posted on 2007-11-13
3
3,221 Views
Last Modified: 2012-05-05
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_22866742.html
I went through this question thinking this would answer my problem but so far it hasn't.

When my user tries to print a pdf she gets a pop-up box that says "output file name." If you enter the file name and say okay it says it is being sent to the printer but nothing happens on the printer side (no jobs, no errors, nothing). If you put cancel and don't put in a file name it closes and doesn't attempt to print.

This is only happening for one user and only started a month ago. Up to that point everything was printing fine according to her.

She can print everything but pdfs. Administrator users on her machine can print pdfs but regular user profiles cannot. She has full permission for Adobe reader and is included in the Everyone group on the printers.

I uninstalled and reinstalled Adobe Reader 8 and updated to 8.1. I cleaned out all temp files and she has plenty of hard drive space. This happens even if Adobe Reader is the only program running so I don't think she's overtaxing her system.

She cannot open the file from any location and/or trying to open it and print it in Reader.

I'm not sure why I would chose to print to Adobe PDF since this is in pdf format already.

Please help!

Thank you.
0
Comment
Question by:elise1114
  • 2
3 Comments
 
LVL 4

Accepted Solution

by:
BrianMilnes earned 500 total points
ID: 20275422
Hi,
Is this this is a confusion between printing to CREATE a pdf file and printing a pdf file TO a printer?
PDF file creators (Cute PDF writer, etc. etc.) typically create a pdf file that you have to name, that you can open with Adobe Reader. (Hence the output file name.)
If that's not it, apologies. Perhaps you can give some detail about what printer the pdf file IS being sent to.
Brian
0
 

Author Comment

by:elise1114
ID: 20275704
Thank you for your quick solution!! She did have "Print to file" checked when she was trying to print so obviously it was creating a pdf file instead of printing it.

Working fine now that Print to File is unchecked. :)
0
 
LVL 4

Expert Comment

by:BrianMilnes
ID: 20275726
Glad to help, thanks for the points.
Brian
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now