Backup Fails when starting VSS

Posted on 2007-11-13
Last Modified: 2013-12-01
Backup fails immediately with this error message:
Volume shadow copy creation: Attempt 1.
Timeout before function completed
Error returned while creating the volume shadow copy:0xffffffff.
Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.

i found the question on this article:,

and it pointed to 2 hot fixes (kb/913648) and (kb/891957) , but i cant get the files to perform the quick fixes, i tried to contact Microsoft using the site, but haven't received anything from them, are there any other suggestions on getting these files or a most effective way to get a response from microsoft??.

i also take any suggestions on the backup error.


Question by:echeren
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20277604
Try this one instead:


Author Comment

ID: 20279763
I tried that hot fix, but i get the same error. any other suggestions?? i also tried the 2 downloads previusly mentioned, but they are only applicable for SP1.

i juts noticed something else, the SBSMONITORING service is failing to start, i tried to start manually and it fails, i get the following error in event viewer:

SQLServerAgent could not be started (reason: Unable to connect to server 'NSSVR\SBSMONITORING'; SQLServerAgent cannot start).

For more information, see Help and Support Center at

i am really new to SQL, so please understand if i am not following the correct troubleshooting steps, i try to login to SQL using the SQL server management studio express and i get this error (below), once again, i am not a SQL guru, but it seems like i am having a authentication problem, the only reason why i bring this up is because teh event viewer also has an entry for VSS that refers to a SQL error, please see the 2 errors:

SQL Server management studio error:

Cannot connect to NSSVR\SBSMONITORING.


A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: Shared Memory Provider, error: 1 - I/O Error detected in read/write operation) (.Net SqlClient Data Provider)

For help, click:

Error Number: 4
Severity: 20
State: 0

Program Location:

   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.ConsumePreLoginHandshake(Boolean encrypt, Boolean trustServerCert, Boolean& marsCapable)
   at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject)
   at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject)
   at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart)
   at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance)
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection)
   at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup)
   at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
   at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
   at System.Data.SqlClient.SqlConnection.Open()
   at Microsoft.SqlServer.Management.UI.VSIntegration.ObjectExplorer.ObjectExplorer.ValidateConnection(UIConnectionInfo ci, IServerType server)
   at Microsoft.SqlServer.Management.UI.ConnectionDlg.Connector.ConnectionThreadUser()


VSS Event viewer entry:

Sqllib error: OLEDB Error encountered calling IDBInitialize::Initialize. hr = 0x80004005. SQLSTATE: 08001, Native Error: 18
Error state: 1, Severity: 16
Source: Microsoft OLE DB Provider for SQL Server
Error message: [DBNETLIB][ConnectionOpen (SECDoClientHandshake()).]SSL Security error.

For more information, see Help and Support Center at

Author Comment

ID: 20279781
One other thing that i forgot to mention was, that the administrator password was reset when i started to work on this project, i am not sure if this should cause an impact.

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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20285725
You shouldn't manually mess with the SBSMonitoring SQL Database.  If it's not working right, just reinstall it through the SBS Integrated Setup.

But I'm wondering if this server was properly upgraded to SP2.  Can you please post the results from running SYSTEMINFO at a command prompt?


Author Comment

ID: 20291242
Host Name:                 NSSVR
OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Busines
s Server
OS Version:                5.2.3790 Service Pack 2 Build 3790
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Primary Domain Controller
OS Build Type:             Multiprocessor Free
Registered Owner:          OWNER
Registered Organization:
Product ID:                74995-OEM-4213056-25821
Original Install Date:     10/5/2007, 8:40:45 PM
System Up Time:            1 Days, 5 Hours, 43 Minutes, 47 Seconds
System Manufacturer:       Gigabyte Technology Co., Ltd.
System Model:              965GM-S2
System Type:               X86-based PC
Processor(s):              2 Processor(s) Installed.
                           [01]: x86 Family 6 Model 15 Stepping 2 GenuineIntel ~
2010 Mhz
                           [02]: x86 Family 6 Model 15 Stepping 2 GenuineIntel ~
2010 Mhz
BIOS Version:              GBT    - 42302e31
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory:     4,087 MB
Available Physical Memory: 2,095 MB
Page File: Max Size:       8,007 MB
Page File: Available:      5,803 MB
Page File: In Use:         2,204 MB
Page File Location(s):     c:\pagefile.sys
Domain:                    NS.local
Logon Server:              \\NSSVR
Hotfix(s):                 72 Hotfix(s) Installed.
                           [01]: File 1
                           [02]: File 1
                           [03]: File 1
                           [04]: File 1
                           [05]: File 1
                           [06]: File 1
                           [07]: File 1
                           [08]: File 1
                           [09]: File 1
                           [10]: File 1
                           [11]: File 1
                           [12]: File 1
                           [13]: File 1
                           [14]: File 1
                           [15]: File 1
                           [16]: File 1
                           [17]: File 1
                           [18]: File 1
                           [19]: File 1
                           [20]: File 1
                           [21]: File 1
                           [22]: File 1
                           [23]: File 1
                           [24]: File 1
                           [25]: File 1
                           [26]: File 1
                           [27]: File 1
                           [28]: File 1
                           [29]: Q147222
                           [30]: KB933854 - QFE
                           [31]: SP1 - SP
                           [32]: KB911829 - Update
                           [33]: KB912442 - Update
                           [34]: KB916803 - Update
                           [35]: KB924334 - Update
                           [36]: KB926666 - Update
                           [37]: KB931832 - Update
                           [38]: KB928365 - Update
                           [39]: Q936181
                           [40]: IDNMitigationAPIs - Update
                           [41]: NLSDownlevelMapping - Update
                           [42]: KB925398_WMP64
                           [43]: KB938127-IE7 - Update
                           [44]: KB939653-IE7 - Update
                           [45]: KB914961 - Service Pack
                           [46]: KB926139
                           [47]: KB921503 - Update
                           [48]: KB924667-v2 - Update
                           [49]: KB925876 - Update
                           [50]: KB925902 - Update
                           [51]: KB926122 - Update
                           [52]: KB927891 - Update
                           [53]: KB929123 - Update
                           [54]: KB930178 - Update
                           [55]: KB931784 - Update
                           [56]: KB932168 - Update
                           [57]: KB933360 - Update
                           [58]: KB933729 - Update
                           [59]: KB933854 - Update
                           [60]: KB935839 - Update
                           [61]: KB935840 - Update
                           [62]: KB935966 - Update
                           [63]: KB936021 - Update
                           [64]: KB936357 - Update
                           [65]: KB936782 - Update
                           [66]: KB938127 - Update
                           [67]: KB939653 - Update
                           [68]: KB940349-v3 - Update
                           [69]: KB941202 - Update
                           [70]: KB941672 - Update
                           [71]: KB943460 - Update
                           [72]: XpsEPSC
Network Card(s):           3 NIC(s) Installed.
                           [01]: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Co
                                 Connection Name: VPN
                                 DHCP Enabled:    No
                                 IP address(es)
                           [02]: Intel(R) PRO/1000 GT Desktop Adapter
                                 Connection Name: LAN
                                 DHCP Enabled:    No
                                 IP address(es)
                           [03]: 1394 Net Adapter
                                 Connection Name: 1394 Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     N/A
                                 IP address(es)

LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 500 total points
ID: 20296569
Okay, instead of patching, please try re-registering the dll's listed in this KB article:

Before doing that though, you need to fix your DNS settings.  Please disable the 1394 Net Adapter, then you need to have separate IP subnets on your NICs as shown in the example here:

Full networking information for SBS is at and make sure you run the Configure Email and Internet Connection Wizard (CEICW -- which is linked as Connect to the Internet in the Server Management Console > Internet and Email) once you've set the NICs correctly.

A visual how-to is here:


Author Closing Comment

ID: 31409120
OK, i will make those changes and will post an update, for right now, i will accept this as a solution, i seem to have more problems than just the VSS.


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