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Print Dialog takes very long time to load

Posted on 2007-11-13
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Last Modified: 2013-12-15
We have 10 users that log into our terminal server that process invoices.  9 users work just fine.  One user when they go to print invoices (received by fax software in .tif format), the print dialog takes anywhere from 60 to 120 seconds to open.  We have reinstalled the print drivers both on the server end and the user's end with no change.  The other users take roughly five seconds for the print dialog to appear on their end.  Everything else is nice and fast for this user and the problem only seems to happen with the print dialog.  The printer she is using is the HP LaserJet 1020.  It has worked fine for nearly 1 year.  We have reboot her computer and the server.  Any ideas?
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Question by:OAC Technology
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4 Comments
 
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Expert Comment

by:kgreeneit
ID: 20278977
Hi there, firstly, uninstall the print driver from the users computer and when its gone, run the printer deleter utility found here:
http://amistad.kyocera.co.uk/pages/info/kdl/utilities.asp?Mode=Query&Type=Driver%20Deleter%20Utility

This utility completley removes even hidden driver files that may have been causing any problems.
After this, go to HP's website and try and download an updated driver or if possible a Postscript (PS)driver (download a PCL driver if the one you are using already is Postscript) and install this to the client pc. Then setup a straight TCP/IP port to point to the TCP/IP port that the printer is on and this should hopefully resolve the problem.


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by:OAC Technology
ID: 20284669
Any ideas on why it is only this one user having problems?  No matter where we log in from, it's always that one user with the extremely slow printer dialog box.  
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Accepted Solution

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kgreeneit earned 500 total points
ID: 20287784
It does seem strange - it might be a corrupt TS profile. You could just rename her original TS profile folder on the server to something with /old at the end of it and then have the user log back in to create a new one. Then just copy over the information from the original profile to the new one maybe checking the printer speed periodically to see if it will shed some light on the issue.
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Author Closing Comment

by:OAC Technology
ID: 31409124
turned out it was a network printer that was off that the computer was waiting for a response from. we deleted that one network printer from that user's available printers and it works great now.
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