Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Print Dialog takes very long time to load

Posted on 2007-11-13
4
Medium Priority
?
3,318 Views
Last Modified: 2013-12-15
We have 10 users that log into our terminal server that process invoices.  9 users work just fine.  One user when they go to print invoices (received by fax software in .tif format), the print dialog takes anywhere from 60 to 120 seconds to open.  We have reinstalled the print drivers both on the server end and the user's end with no change.  The other users take roughly five seconds for the print dialog to appear on their end.  Everything else is nice and fast for this user and the problem only seems to happen with the print dialog.  The printer she is using is the HP LaserJet 1020.  It has worked fine for nearly 1 year.  We have reboot her computer and the server.  Any ideas?
0
Comment
Question by:OAC Technology
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 10

Expert Comment

by:kgreeneit
ID: 20278977
Hi there, firstly, uninstall the print driver from the users computer and when its gone, run the printer deleter utility found here:
http://amistad.kyocera.co.uk/pages/info/kdl/utilities.asp?Mode=Query&Type=Driver%20Deleter%20Utility

This utility completley removes even hidden driver files that may have been causing any problems.
After this, go to HP's website and try and download an updated driver or if possible a Postscript (PS)driver (download a PCL driver if the one you are using already is Postscript) and install this to the client pc. Then setup a straight TCP/IP port to point to the TCP/IP port that the printer is on and this should hopefully resolve the problem.


0
 
LVL 2

Author Comment

by:OAC Technology
ID: 20284669
Any ideas on why it is only this one user having problems?  No matter where we log in from, it's always that one user with the extremely slow printer dialog box.  
0
 
LVL 10

Accepted Solution

by:
kgreeneit earned 2000 total points
ID: 20287784
It does seem strange - it might be a corrupt TS profile. You could just rename her original TS profile folder on the server to something with /old at the end of it and then have the user log back in to create a new one. Then just copy over the information from the original profile to the new one maybe checking the printer speed periodically to see if it will shed some light on the issue.
0
 
LVL 2

Author Closing Comment

by:OAC Technology
ID: 31409124
turned out it was a network printer that was off that the computer was waiting for a response from. we deleted that one network printer from that user's available printers and it works great now.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question