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mobile outlook

Hi
some of the emails and special from my office employees comes to my mobile phone email xda with no subject and no sender in the title of the email
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asaidi
Asked:
asaidi
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1 Solution
 
Mikal613Commented:
Its probably a text message.
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asaidiAuthor Commented:
it is email sent from thunderbird  
he get it on his mobile as no sender and no subject..
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Mikal613Commented:
Which XDA?
What OS are you running? 3,4,4.2,5,5.2 or 6?
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asaidiAuthor Commented:
XDA ORBIT
windows mobile 6
os 5.2.1238
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Mikal613Commented:
From other mail clients you get the frm and subject fine?

Also congrats on your fine device.
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asaidiAuthor Commented:
yes for the mail client no problem only for the mobile..
thank you but it is not mine it is my boss one
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Mikal613Commented:
can you send me an email

mikal613 {at} experts-exchange.com

?
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Mikal613Commented:
mmm I got the email just fine.

What account type is setup on your mobile?
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asaidiAuthor Commented:
the same as the other one..
he can get emails to his mobile no problem,only with no subject and no sender and i think only for our work email..means if i send him email he get it with no subject and no sender on his mobile
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Mikal613Commented:
i mean

POP3\Imap?
Exchange server?
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asaidiAuthor Commented:
he get his emails using our smtp (on his pop he put our ip)
we are using cmail server ..
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Mikal613Commented:
Maybe download the updates or something.
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asaidiAuthor Commented:
download for the mobile outlook and if it is the case where i can find it ?
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Mikal613Commented:
Updates for your cmail server
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asaidiAuthor Commented:
ok i will try this
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asaidiAuthor Commented:
i tried with another xda for another employee it si working perfect
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Mikal613Commented:
perhaps we can hard reset the one that doesnt work (You will lose al your data)
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asaidiAuthor Commented:
thank you for your answer
and how i can backup all my phone and restore it after
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Mikal613Commented:
you can backup your contacts and calendar via outlook or

http://www.freewarepocketpc.net/ppc-download-xml-contacts-backup.html

But you cant backup anything else unless you manully do it.

You dont want a Backup\Restore because that might keep the bad file when you reupdate your pda.
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asaidiAuthor Commented:
BUT what about my inbox,contact,calendar(outlook in general)?
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Mikal613Commented:
if you are able to sync then all that will be in your outlook (desktop) and the next time you sync the data bill be restored.
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asaidiAuthor Commented:
SORRY ABOUT THAT
how i can hard reset?
after that do i loose the os(windows,office mobile,..)
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Mikal613Commented:
no those are Sys apps. those stay.

On the orbit, hold down both softkeys, then with the stylus push into the tiny hole (reset button) on the left hand side, and release whilst still holding down the two soft keys. The screen will switch off and after a short while, writing will come up on the screen asking do you want to hard reset, you will loose all your data.... blah blah blah. You need to press the green send key (answer button) and it will restore everything back to factory state, i.e. the same state as if you turned it on for the 1st time. Your personal data will be lost, but you should back that up to a external memory card. There is no need to backup any windows files etc, a hard reset will always put it back to out of the box state.
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asaidiAuthor Commented:
THANK YOU very much

i will try this with him and see how it will be
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Mikal613Commented:
ok great
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