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Exchange 2003 running very slow, outlook send and recieve takes forever to send.

Posted on 2007-11-14
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i have a win2k3 domain. exchange is on a member server. in the last couple of weeks, the box has begun to run excessively slow. when in outlook, the send part takes forever to complete. in task manager, SAVFMSASp.exe be running several times and will take all of the cpu time
all this box does is exchange and veritas backup 9.1. i would like to shut down all unneeded services as well. the box is a dell 2900 quad 2.8 xeon with 2gb of memory and there are about 65 users.
thanks....
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Question by:joewy1
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Sembee earned 2000 total points
ID: 20279689
Are you sure you have the file name correct?
It should be Savfmsesp.exe if it isn't,then you have a problem.

If I have the correct name, then it is Symantec Mail Security. What a surprise. A Symantec product as the cause of the problem.
The best thing you could do is remove it and replace it with something that works without taking all resources (which is a common feature on most Symantec products I find). Otherwise I would suggest removing it, rebooting and then installing it again - make sure that you are using the latest build/version.

Simon.
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by:joewy1
ID: 20279771
sorry... typo:)
anyway, yes the exe is savfmsesp.exe and has been running for over 2 years without this being a problem, (not a big problem anyway)
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by:Sembee
ID: 20279970
Previous behaviour is not an indication that the behaviour was correct or will continue to work in a satisfactory manner. That is like saying that because your car hasn't broken down for the last three years and is currently not starting that the battery cannot be the cause of the problem. It applies even more to something like AV software which is constantly updating.
If the Symantec product is the cause of the high resource use then it has to be removed. You cannot disable it, as it will continue to be the cause of the problem. You may find that a simple remove, reboot and reinstall will fix the problem.

Simon.
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by:joewy1
ID: 20280004
ah c'mon... is that similar to "we're not out of checks so we must have plenty of money" lol:)
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by:joewy1
ID: 20280025
just noticed that there is only 58mb free space in my public folder. could this be contributing to my issue as well??
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by:Sembee
ID: 20280098
If you mean that you have looked through the event viewer and found event ID 1221 which has reported 58mb of free space after defrag - then that is not the problem. That is a badly worded event and means that there is 58bmb of white space in the database - which will be used before the physical seize of the store increases.

Your Symantec application is not working correctly. That is the cause of your problem. If you remove it you will find that Exchange works correctly. I have been working with Exchange for many years, working this site for over three - the Symantec mail products have a very poor reputation and are the usual cause of problems.

Simon.
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