asked on

computer reboots when printing attatchment from outlook express xp home

xp home desktop, when customer clicks on an attatchment in outlook express the computer just reboots, when you click on a text message it prints

johnb6767

Maybe a driver is there that is causing it to fail?

Totally remove the driver, once you deleted the printer. Then go to Printers and faxes>File>Server Properties>Drivers, and delete whats there. Then reinstall from scratch with fresh drivers.....

Once the printer is deleted, go to start<>run>cmd

net stop spooler
net start spooler

That should free up the drivers to delete them.....

Also, download the following and try and use cleanspl.exe to make sure the spooler is indeed clean....

Windows Server 2003 Resource Kit Tools
http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7-96EE-B18C4790CFFD&displaylang=en
(use only under our guidance please)

johnb6767

An Outlook Express basic repair kit
http://www.microsoft.com/windows/ie/community/columns/oerepair.mspx

failing the above.....

How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/default.aspx?kbid=318378#XSLTH3126121123120121120120

johnb6767

Worse case scenario....

Can you upload the .dmp files from c:\windows\minidump to http://www.ee-stuff.com? We might be able to isolate the faulting module....

I dont believe it is a hidden folder.....

But you can always verify if it is even set to minidump...

Contro Panel>System>Advanced>Startup and Recovery, and make sure it is checked to do a small minidump, and note the directory...

roberttownsend

ASKER

this is at a customers office and it may be friday or saturday before I can work on it again

ASKER CERTIFIED SOLUTION

johnb6767

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial