Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

computer reboots when printing attatchment from outlook express  xp home

Posted on 2007-11-14
5
Medium Priority
?
509 Views
Last Modified: 2012-06-27
xp home desktop,       when customer clicks on an attatchment in outlook express the computer just reboots, when you click on a text message it prints
0
Comment
Question by:roberttownsend
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
5 Comments
 
LVL 66

Expert Comment

by:johnb6767
ID: 20279856
Maybe a driver is there that is causing it to fail?

Totally remove the driver, once you deleted the printer. Then go to Printers and faxes>File>Server Properties>Drivers, and delete whats there. Then reinstall from scratch with fresh drivers.....

Once the printer is deleted, go to start<>run>cmd

net stop spooler
net start spooler

That should free up the drivers to delete them.....

Also, download the following and try and use cleanspl.exe to make sure the spooler is indeed clean....

Windows Server 2003 Resource Kit Tools
http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7-96EE-B18C4790CFFD&displaylang=en
(use only under our guidance please)
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 20279868
An Outlook Express basic repair kit
http://www.microsoft.com/windows/ie/community/columns/oerepair.mspx

failing the above.....

How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/default.aspx?kbid=318378#XSLTH3126121123120121120120



0
 
LVL 66

Expert Comment

by:johnb6767
ID: 20279873
Worse case scenario....

Can you upload the .dmp files from c:\windows\minidump to http://www.ee-stuff.com? We might be able to isolate the faulting module....

I dont believe it is a hidden folder.....

But you can always verify if it is even set to minidump...

Contro Panel>System>Advanced>Startup and Recovery, and make sure it is checked to do a small minidump, and note the directory...
0
 

Author Comment

by:roberttownsend
ID: 20279958
this is at a customers office and it may be friday or saturday before I can work on it again
0
 
LVL 66

Accepted Solution

by:
johnb6767 earned 2000 total points
ID: 20280010
No prob.....
Well be around!!
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Developer portfolios can be a bit of an enigma—how do you present yourself to employers without burying them in lines of code?  A modern portfolio is more than just work samples, it’s also a statement of how you work.
The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question