Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2508
  • Last Modified:

Blackberry desktop won't start

Recently Blackberry Desktop on my Windows Vista Business machine. Blackberry Desktop will not start. It seems to flash open on the screen but closes quickly, no error message. Have uninstalled and reinstalled several times. There is a similar question open in the forum at this time. Solution seems to have been to add a new user profile. How can I just make my existing user profile work properly with Blackberry Desktop?
0
xpjim
Asked:
xpjim
  • 7
  • 4
  • 2
  • +1
1 Solution
 
abraham808Commented:
Check the Event Viewer for errors.  I've seen this problem with Google Desktop and those type of softwares.
0
 
xpjimAuthor Commented:
Ok. here is what I found:

Application 'C:\Program Files\Common Files\Research in Motion\RIMDeviceManager\RIMDeviceManager.exe' (pid 4576) cannot be restarted - Application SID does not match Conductor SID..

Any idea what this means?
0
 
SysExpertCommented:
I would try creating a new User profile, and you can then copy over the stuff that you need, if it works oK.

I'll see if there is another solution.

I hope this helps !
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
xpjimAuthor Commented:
The "new user profile" approach is the one I was trying to avoid. Isn't there a way to fix my existing user profile?
0
 
abraham808Commented:
Have you tried rebooting?  Is it the latest level of Desktop Manager?
0
 
xpjimAuthor Commented:
BB Desktop ver = 4.3.0.15
I've rebooted many times.
0
 
xpjimAuthor Commented:
Further info... Apparently, BB Desktop not opening is a known issue with a fix. To complete the fix I have to complete this task: regsvr32 oleaut32.dll but I get an error message when I try. it is the 0x80070005 error which says I don't have premission to access this folder. The folder is c:\windows\system.

Soooo, when I try to give myself *full* permission to this folder, I get a message saying access denied, you don't have permission to perform this action.

I've tried it as myself and as Administrator. Any ideas?
0
 
SysExpertCommented:
Make sure that you are a Local Admin of the machine.

IN addition, Vista has all sorts of extra protection built in, so that even though you think you have Admin rights, you don't.


I hope this helps !
0
 
xpjimAuthor Commented:
How do I "Make sure that you are a Local Admin of the machine"?
0
 
SysExpertCommented:
0
 
xpjimAuthor Commented:
I logged in as Administrator in Safe Mode. Tried to run the regsrv32 command above. Got the same error message.

[sigh]
0
 
xpjimAuthor Commented:
SysExpert - your answer was close so i'll accept it. Here is what actually solved the problem:

For some reason, BB Desktop Manager requires "elevated privileges" (see User Access Control articles), so I ran secpol.msc and set my user account to always run in elevated mode. This solved the problem.

The next step will be to undo what i did in secpol and try to get the application to "always run as administrator"
0
 
SysExpertCommented:
Like I said, Local Admin in Vista is not really what you would expect, since in all previous OS's, you would not need elevated privileges if you are an Admin...

Glad you resolved this !!

0
 
scottelkinCommented:
Can you be more specific how you fixed this?  Simply saying "secpol.msc" is not descriptive enough.  What did you change in there?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

  • 7
  • 4
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now