Im new with Cisco Callmanager and today someone call 911 and I wasnt able to trace the call because I dont know if thats possible with Callmanager. We have voice over ip and I dont know whats the best option or solution for this. I would like to be able to know right away where the call is coming from either by displaying on every phone or going on the logs but I dont know how to do none of the options. ;o(
At least help me to heading me in the right direction.
There is not a really easy way to do it, but I did some quick research and found something that might be of some use...
Set Up Cisco CallManager Traces
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