Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Notes section of Outlook Tasks randomly disappearing from Blackberry and Outlook mailbox

Posted on 2007-11-14
2
Medium Priority
?
896 Views
Last Modified: 2008-02-01
User has a 8700 Blackberry and using BES 4.1. Tasks are set up to sync wirelessly.

User is using Outlook 2003 with an Exchange 2003 server. He copies and pastes text into the large text box  when creating a task. Randomly, the text in that section is removed from both Outlook and the blackberry. User says task was saved ok with the text.

User recently reported problem with contacts disappearing from both Outlook and BB but that was resolved by a hard boot of the Blackberry.
0
Comment
Question by:Ignition_Helpdesk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 63

Accepted Solution

by:
SysExpert earned 750 total points
ID: 20296472
Strange.

It could be buggy firmware on the BB deice ( see if a newer version is available ).

Same regarding the BES server. Check for the latest patches.

I Would also consider removing and re-adding him to the BES server, preferably after another full wipe.


I hope this helps !
0
 
LVL 4

Author Comment

by:Ignition_Helpdesk
ID: 20297851
Hi. We have a guy here who had a buddy in RIM support. RIM has recognized this as a problem but it is not affecting everyone as in this users case. Sometimes the notes make it, sometimes they don't. It seems to be specfic to wireless syncing.

Thanks for the comments
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question