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Notes section of Outlook Tasks randomly disappearing from Blackberry and Outlook mailbox

Posted on 2007-11-14
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Last Modified: 2008-02-01
User has a 8700 Blackberry and using BES 4.1. Tasks are set up to sync wirelessly.

User is using Outlook 2003 with an Exchange 2003 server. He copies and pastes text into the large text box  when creating a task. Randomly, the text in that section is removed from both Outlook and the blackberry. User says task was saved ok with the text.

User recently reported problem with contacts disappearing from both Outlook and BB but that was resolved by a hard boot of the Blackberry.
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Question by:Ignition_Helpdesk
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SysExpert earned 250 total points
ID: 20296472
Strange.

It could be buggy firmware on the BB deice ( see if a newer version is available ).

Same regarding the BES server. Check for the latest patches.

I Would also consider removing and re-adding him to the BES server, preferably after another full wipe.


I hope this helps !
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by:Ignition_Helpdesk
ID: 20297851
Hi. We have a guy here who had a buddy in RIM support. RIM has recognized this as a problem but it is not affecting everyone as in this users case. Sometimes the notes make it, sometimes they don't. It seems to be specfic to wireless syncing.

Thanks for the comments
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