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Outlook 2007 not handling chinese fonts properly

Posted on 2007-11-14
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Last Modified: 2012-06-21
Chinese client getting emails in chinese.  Inbox display of to/from/subj is in order.  But when you click on an email to put it in the preview window, or open it, most of the characters are displayed as "?".  This was working yesterday, and all we have done is allow Microsoft to add the two routine security updates since then, and now it is not working.  What are the relavent settings to get Chinese diplayed properly.
Dell Laptop D630, OS=XP Pro with up to date patches
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Question by:sseymour33
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ShermanKeith earned 375 total points
ID: 20282480
There are 3 seperate Chinese Language Packs available from Microsoft's website. You may want to make sure that you have the correct language pack installed for example there are 3 chinese language packs available for download for chinese including: Chinese, Chinese Simplified, and Chinese Traditional Hungarian Slovak .  Also this could be that you are using Word as your email editor in outlook you may need to change that setting to disable word as your editor or you can go to Word and do the following to ensure that the addin for word are set to the correct options for converting the text correctly .  If you visit this website it will give you more details (http://office.microsoft.com/en-us/word/HP030849311033.aspx?pid=CH060842451033 ) However, in short you could do this :
Step 1: On the Tools menu, click Options, and then click the General tab.

Step 2: In the English Word 6.0/95 documents list, select Contain Asian text (to have Word interpret the text as Asian code page data, regardless of its font) or Automatically detect Asian text (to have Word attempt to determine which parts of the text are meant to be Asian).

Step 3: After successfully opening a file containing Asian text, be sure to reset this option to Open normally; otherwise, correctly stored files may be opened incorrectly.

Hope This Helps!!!
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by:sseymour33
ID: 20327810
As far as we can tell, all the settings for languages is correct.  The problem is that some messages are "garbled" and the chinese characters do not show.
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