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Not "seeing" all drives attached to a controller

Posted on 2007-11-14
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Last Modified: 2010-04-03
We are running NT4sp6 on a Proliant 3000. The controller is Smart-2DH. From the internal cage, attached to Port 1 we have 7 drives,  Three 9 .1GB drives in their own array and four 18.2GB drives in their own array.  Recently we attached a ProLiant Storage Model UE - Rack - (348700-001) to the external channel of the card (Port 2) with seven 36.4GB drives.  When it POSTS only the first 4 drives "light up" during its diagnostic.  We've run the system configuration during boot and it still only sees the first 4 drives.  Same thing when we run the Array Configuration Utility, we only see the first 4 drives.  Any suggestions would be appreciated on how to make the other drives appear, or why they won't, would be greatly appreciated.

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Question by:gthmpd
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SysExpert earned 2000 total points
ID: 20284051
1) DO you have the latest ROmpaq and drivers for all the parts ?

2) Can you test the External  array on another  machine ?

I hope this helps !
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by:gthmpd
ID: 20290208
I'm assuming I do NOT have the latest ROMpaq, as the Firmware version is 2.08 and I found version 3.10 A at HP's site. Unless I'm mixing apples and oranges here.  I'm not sure what version of the driver is installed, given the history of this machine i doubt its up to date. I've Dl'ed the latest one from HP as well.  Hooking it up to another machine is not an option, this the last NT4 machine we have. Was hoping to decommision it before space became an issue... Hoist another one to hope!  
So what are my odds of losing my data if I update the firmware and driver on this card? I have backups but the downtime of rebuilding and reconfiguring could be fatal.  Also, will I have to reinstall sp6 after the update to the driver?  Thanks for your guidance
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Author Comment

by:gthmpd
ID: 20383040
I finally found a manual for this Array. In it I found this little nugget which is exactly what you stated SysExpert:
 "IMPORTANT: The use of the upper bay of drives (SCSI IDs 8 and higher)
with SMART-2SL, -2DH, -2/P, and -2/E Array Controllers requires firmware
version 3.00 or higher. This is a one-way upgrade. Once drives are
configured with firmware version 3.00 or higher, do not use older versions of
firmware, because data loss could occur."

After Downloading the correct Rompaq at http://h18007.www1.hp.com/support/files/storage/us/locate/7_1272.html 

I found an other 3000 with a -2/p controller in it, Loaded NT4/sp6, ran the Rompaq utility and Shazaam! it works. Thanks for pointing me in the right direction.
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