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Symantec EndPoint Protection running out of space

Posted on 2007-11-14
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Last Modified: 2013-12-09
Since installed symantec endpoint protection i am running out of space on all the PCs i installed it on.  what is going on?  thanks, charlieb
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Question by:charliebry
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13 Comments
 
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Expert Comment

by:CraigLeslie
ID: 20283482
When you perfrom the install the package is copied to C:\temp\Clt_inst but this is only about 120MB.
The size of the C:\program files\Sav directory shoudl only be about 320MB
How much sapce are you loosing ?
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Author Comment

by:charliebry
ID: 20283514
GBs.  it must be logging and storing on c:drive but i don't where or how to turn it off.
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Expert Comment

by:CraigLeslie
ID: 20283694
In teh endpoint manager check the Antivirus policy / Miscellaneous / Log handling. Check that you are not over logging in here.
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Author Comment

by:charliebry
ID: 20285893
any idea where log files are stored?  it seems the program file is getting larger.  i have looked at all the folders in program files and they look okay.  i have talked with symantec tech and they couldn't help they said i needed to determed what files are getting lager.
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Expert Comment

by:CraigLeslie
ID: 20285935
They should be installed in either the C:\program files\Sav or C:\Program Files\Symantec Antivirus driectory. There is a number of files with the Extension of LOG
Check the size of some of these files.
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Author Comment

by:charliebry
ID: 20286120
i found in common files - symantec shared/virusdefs  33 GBs  most are .temp files and 10mb each.  any iideas on how to cut this back?  thanks,
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Expert Comment

by:CraigLeslie
ID: 20286230
I am on a learning curve like you now.

Under the management console loo at Policy / Live Update / Live Update Content Policy.
Edit the Policy. Look at Security Definitions.
This allows you to specify a certain Revision to be used by a client.
Are they all set to Use Latest Available.

Have not found a setting on how many revisions the server should keep.

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Author Comment

by:charliebry
ID: 20286277
all are set to latest verison.  however, the pc with the 33GB there are other versions listed could i delete the others versions?
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Accepted Solution

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CraigLeslie earned 500 total points
ID: 20286387
If you are only talking of one machine I would probably uninstall. Delete the from \Program Files\Symantec and also c:\Program Files\symantec shared all files and then reinstall.

I have with old versions of Symantec copied the Virus Defs from another computer when I have had a corruption. You could try that but not sure of the issues under this version.
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Author Comment

by:charliebry
ID: 20286425
all PCs (6) and the server are having the problem.
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Author Comment

by:charliebry
ID: 20289294
i did unstall on the one PC, deleted the virusdefs and reinstalled it now looks reasonable less then 200MBs.   i am trying to contact symantec,but it is a slow process.
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LVL 1

Expert Comment

by:CraigLeslie
ID: 20291831
An you could easily reinstall on another workstation if needed. I would delete all the VirusDefs and copy the one from the newly rebuilt workstation.
This will be a quick dirty fixed but an I stated above I have done this before on older versions of Symantec with a good success rate. They seems to work perfectly fine after that.
I would try one and see what happens after a few days and force a few liveupdates
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Author Closing Comment

by:charliebry
ID: 31409219
i was able to take this answer and resolve the problem, which was better than i could do with info from symantec.

thank a lot,  charlieb
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