?
Solved

Error -40 opening Entouage email - How to recover all emails / contacts etc.?

Posted on 2007-11-14
5
Medium Priority
?
414 Views
Last Modified: 2013-11-24
My client has an Apple Mac and today has encountered the message below when starting Entourage.
He does not have a backup of his entourage data (emails /contacts) and is very concered.

Before just clicking the repair option advised I wanted to get the best advice I could regaring the error.

Also what precautions should I take before attempting repair? Can I take my opwn backup of the data file and if so where is it located?

Error messages below:

"An error occurred while launching. A read/write error has occurred (-40). "

Which is then followed by:

"Are you sure you want to rebuild your database? This could take a long time depending on how many messages you have in your database.
Rebuilding your database repairs damage and compacts the file, freeing hard disk space. Your rebuilt database will be saved to a new file, and your current database will be saved as a backup.
Typical Rebuild
click to perform simple repairs and compact your database file.
Advanced Rebuild
click to repair problems that remain after performing a Typical Rebuild. if you have any online Hotmail or IMAP accounts, you will have to download your folder lists and messages from the server again.
>CANCEL<    >REBUILD<
"


Thanks
0
Comment
Question by:afflik1923
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
5 Comments
 
LVL 53

Accepted Solution

by:
strung earned 1500 total points
ID: 20283669
0
 

Author Comment

by:afflik1923
ID: 20288073
ON attemtping to do the rebuild it fails and actualy says it is unlikel wewllbe able to recover the data.

Any ideas on what I should do?
0
 

Author Comment

by:afflik1923
ID: 20288186
Further note.

It is actually after attemping the database reuild that it immedeitly shows the message
"An error occurred while launching. A read/write error has occurred (-40). "

If then says it is unliklely you will be able to fix this file.

I have trasnferred the "database" file to my PC for investigation.

Is there anything that will salvage as much information from this file  as possible?
0
 

Author Comment

by:afflik1923
ID: 20400144
In the end we hired a MAc specalist. They took away the database folder and applied a special reocvery tool which retreived all of the emails.
0
 

Author Closing Comment

by:afflik1923
ID: 31409223
The links never solved the problem for me but it may for others and was the only suggestion made. In the end we hired a mac specialist to solve the problem who repaired the mailbox.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create a default user profile for Mac OS X 10.7/10.8 Create a user account on OS X that will be a template for every other user of that computer. I usually call it “profile” and make it an administrator account for the time being. 1. Install a…
In this article we have discussed about the OS X EI Capitan and how to fix Wi-Fi issue in OS X El Capitan. We have explained how to delete system level preferences and create a new Wi-Fi location to resolve Wi-Fi issue.
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question