[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Network-scanning PDFs to shared folder isn't working

Posted on 2007-11-14
6
Medium Priority
?
1,473 Views
Last Modified: 2013-12-27
I have a Xerox DocumentCenter 430ST Photocopier/Printer/Scanner. I have a shared folder on my network that all users can normally access. I have a user accout called "Xerox" that has been setup to allow my scanner to save to a certain shared folder, I have all the proper DNS settings, authentication settings, etc, and I am connected to a domain. No matter what I try, I cannot get the DocumentCenter to authenticate properly on the domain, even after updating the DNS. Any suggestions?
0
Comment
Question by:dogbertius
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 39

Accepted Solution

by:
hdhondt earned 1500 total points
ID: 20284624
Have you followed the instructions at
http://tinyurl.com/yqv8wn

Do you get any eror messages - if so, what are they? Has this ever worked - if so, any idea what changes were made?
0
 
LVL 1

Author Comment

by:dogbertius
ID: 20285625
This has worked in the past, and no changes other than the DNS server addresses have been made. I know the DNS server info to be correct. The CenterWare software installed and configured the printer, but I have two errors:

When trying to update the template pool location in the "Internet Services" web GUI, I get an error message that occurs when I try to "Apply New Settings" in the "Repository Setup" page in the "Internet Services" GUI. I always get "Could not login to server. Save pool information?" Also, the printer itself always complains when I try to refresh the template list that "The template pool could not be accessed".
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 20297124
It sounds almost as if there is a password set on machine. Except that it should then ask for it when you try to make changes. Does it let you make other changes (e.g. default copy or print settings)?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 1

Author Comment

by:dogbertius
ID: 20297701
I can make administrative changes from the web interface and by using CentreWare, and I have even been able to add built-in templates using the web interface (builtin templates begin with the '@' symbol), but I cannot add templates that are looked up from a template pool repository (they don't begin with an '@' symbol, and are located on a file server instead of being stored in the machine itself).
0
 
LVL 1

Author Comment

by:dogbertius
ID: 20300055
This seems to be some sort of networking problem at this point. It's as if the Xerox can't become a part of the domain or authenticate properly.

The network users can print to it fine, but the device scanning to a network shared folder just won't go. If i ping the IP address I get a repsone, but if i ping the host name ("XeroxPrinter") I get nothing. DNS problems perhaps? I've tried setting this thing to DHCP to see if it would make a difference, but no luck.
0
 
LVL 1

Author Comment

by:dogbertius
ID: 20302650
Can an admin please delete this post.
0

Featured Post

Sign your company up to try the MB 660 headset now

Take control and stay focused in noisy open office environments with the MB 660. By reducing background noise, you can revitalize your office and improve concentration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question