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Why can't Norton Ghost 12.0 connect to the Norton Ghost service?

Posted on 2007-11-14
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Last Modified: 2013-12-02
I've installed Norton Ghost 12.0 on a Windows XP SP2 PC.  From the start there were problems of getting it activated. Finally, I could do that. But then it does not connect to the associated Norton Ghost service for Windows.  And before a Windows restart, I get a VProSvc.exe error, and further such errors after log-in. Further, if I try to stop or restart the running Ghost service, I get a runtime error.

Is there a fix for this?
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Question by:murrayhome
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by:murrayhome
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There is no solution, according to Symantec tech support!  

The problem ultimately was that I also have Retrospect installed on this PC and that Ghost 12 cannot coexist with it: the two use the same .dll.

It took many hours and four -- count them, 4 -- long Live Chats with Symantec support technicians to reach this conclusion.  The third assured me he had a solution: to uninstall all versions of Microsoft .NET Framework (1.1, 2.0, 3.0) and their hotfixes and security updates and then re-install .NET 3.0  Doing that, including all the necessary reboots, took some 2 hours alone.  But it solved nothing.

Until I upgraded to Ghost 12, I used to run an older version of Ghost without any incompatibility with Retrospect. But that older version came with an older version of Norton SystemWorks Premier, which I just also upgraded to the latest version.

At least the last Symantec tech rep said I would be issued a credit refund for my purchase of Ghost 12.

(I hope this wasn't "cheating". I didn't want the points. Rather, I wanted to be sure that this information becomes available as soon as possible so that others don't waste 5 hours, as I did, in getting this problem -- unsatisfactorily -- "resolved".)
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by:murrayhome
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I should add that for cloning partitions, I'm now using Paragon Software's Hard Disk Manager instead of Norton Ghost.

(I have no connection whatsoever with Paragon other than as a customer. I bought their Hard Disk Manager because it provides a more reliable partitioning tool than does Norton Partition Magic -- formerly PowerQuest Partition Magic. Namely, I've experienced installations of Linux dual-booting with Windows XP that would not work properly when the partitions were created with Partition Magic but worked just fine when created with the Paragon tool.)
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EE_AutoDeleter earned 0 total points
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Swamp_Thing,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
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by:murrayhome
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I checked with Symantec today and was told that the Retrospect - Ghost incompatibility has still not been resolved as of Ghost 14.0.
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