?
Solved

Why can't Norton Ghost 12.0 connect to the Norton Ghost service?

Posted on 2007-11-14
4
Medium Priority
?
1,481 Views
Last Modified: 2013-12-02
I've installed Norton Ghost 12.0 on a Windows XP SP2 PC.  From the start there were problems of getting it activated. Finally, I could do that. But then it does not connect to the associated Norton Ghost service for Windows.  And before a Windows restart, I get a VProSvc.exe error, and further such errors after log-in. Further, if I try to stop or restart the running Ghost service, I get a runtime error.

Is there a fix for this?
0
Comment
Question by:murrayhome
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 

Author Comment

by:murrayhome
ID: 20284288
There is no solution, according to Symantec tech support!  

The problem ultimately was that I also have Retrospect installed on this PC and that Ghost 12 cannot coexist with it: the two use the same .dll.

It took many hours and four -- count them, 4 -- long Live Chats with Symantec support technicians to reach this conclusion.  The third assured me he had a solution: to uninstall all versions of Microsoft .NET Framework (1.1, 2.0, 3.0) and their hotfixes and security updates and then re-install .NET 3.0  Doing that, including all the necessary reboots, took some 2 hours alone.  But it solved nothing.

Until I upgraded to Ghost 12, I used to run an older version of Ghost without any incompatibility with Retrospect. But that older version came with an older version of Norton SystemWorks Premier, which I just also upgraded to the latest version.

At least the last Symantec tech rep said I would be issued a credit refund for my purchase of Ghost 12.

(I hope this wasn't "cheating". I didn't want the points. Rather, I wanted to be sure that this information becomes available as soon as possible so that others don't waste 5 hours, as I did, in getting this problem -- unsatisfactorily -- "resolved".)
0
 

Author Comment

by:murrayhome
ID: 20284337
I should add that for cloning partitions, I'm now using Paragon Software's Hard Disk Manager instead of Norton Ghost.

(I have no connection whatsoever with Paragon other than as a customer. I bought their Hard Disk Manager because it provides a more reliable partitioning tool than does Norton Partition Magic -- formerly PowerQuest Partition Magic. Namely, I've experienced installations of Linux dual-booting with Windows XP that would not work properly when the partitions were created with Partition Magic but worked just fine when created with the Paragon tool.)
0
 

Accepted Solution

by:
EE_AutoDeleter earned 0 total points
ID: 20968408
Swamp_Thing,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
0
 

Author Comment

by:murrayhome
ID: 21145282
I checked with Symantec today and was told that the Retrospect - Ghost incompatibility has still not been resolved as of Ghost 14.0.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question