Solved

Why can't Norton Ghost 12.0 connect to the Norton Ghost service?

Posted on 2007-11-14
4
1,472 Views
Last Modified: 2013-12-02
I've installed Norton Ghost 12.0 on a Windows XP SP2 PC.  From the start there were problems of getting it activated. Finally, I could do that. But then it does not connect to the associated Norton Ghost service for Windows.  And before a Windows restart, I get a VProSvc.exe error, and further such errors after log-in. Further, if I try to stop or restart the running Ghost service, I get a runtime error.

Is there a fix for this?
0
Comment
Question by:murrayhome
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 

Author Comment

by:murrayhome
ID: 20284288
There is no solution, according to Symantec tech support!  

The problem ultimately was that I also have Retrospect installed on this PC and that Ghost 12 cannot coexist with it: the two use the same .dll.

It took many hours and four -- count them, 4 -- long Live Chats with Symantec support technicians to reach this conclusion.  The third assured me he had a solution: to uninstall all versions of Microsoft .NET Framework (1.1, 2.0, 3.0) and their hotfixes and security updates and then re-install .NET 3.0  Doing that, including all the necessary reboots, took some 2 hours alone.  But it solved nothing.

Until I upgraded to Ghost 12, I used to run an older version of Ghost without any incompatibility with Retrospect. But that older version came with an older version of Norton SystemWorks Premier, which I just also upgraded to the latest version.

At least the last Symantec tech rep said I would be issued a credit refund for my purchase of Ghost 12.

(I hope this wasn't "cheating". I didn't want the points. Rather, I wanted to be sure that this information becomes available as soon as possible so that others don't waste 5 hours, as I did, in getting this problem -- unsatisfactorily -- "resolved".)
0
 

Author Comment

by:murrayhome
ID: 20284337
I should add that for cloning partitions, I'm now using Paragon Software's Hard Disk Manager instead of Norton Ghost.

(I have no connection whatsoever with Paragon other than as a customer. I bought their Hard Disk Manager because it provides a more reliable partitioning tool than does Norton Partition Magic -- formerly PowerQuest Partition Magic. Namely, I've experienced installations of Linux dual-booting with Windows XP that would not work properly when the partitions were created with Partition Magic but worked just fine when created with the Paragon tool.)
0
 

Accepted Solution

by:
EE_AutoDeleter earned 0 total points
ID: 20968408
Swamp_Thing,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
0
 

Author Comment

by:murrayhome
ID: 21145282
I checked with Symantec today and was told that the Retrospect - Ghost incompatibility has still not been resolved as of Ghost 14.0.
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to fix error ""Failed to validate the vCentre certificate. Either install or verify the certificate by using the vSphere Data Protection Configuration utility" when you are trying to connect to VDP instance from Vcenter.
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question