?
Solved

Outlook no longer marks messages as read one we click out of message summary;  What could cause this all of a sudden?

Posted on 2007-11-14
4
Medium Priority
?
253 Views
Last Modified: 2012-06-21
Outlook no longer marks messages as read one we click out of message summary.

Before, the message was automatically un-bolded (marked as read) once the summary was no longer displayed because user moved to next message.

Why is it now still BOLD ?


0
Comment
Question by:FMCP
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 750 total points
ID: 20285097
Hello FMCP,

Make sure Outlook is set to mark message is read once highlighted.  Or you need to set a shorter time to view message before it is marked read.

   1. From the Tools menu, select Options...
      The Options dialog box appears.
   2. Select the Other tab
   3. In the Reading Pane section, click READING PANE...
      The Reading Pane dialog box appears.
   4. To have your messages marked as read as soon as you click to the next message, select Mark item as read when selection changes
      OR
      To specify a length of time that you can view a message in the Reading Pane before it is marked read,
         1. Select Mark items as read when viewed in the Reading Pane
         2. In the Wait ... seconds before marking item as read text box, adjust the number of seconds
   5. Click OK
   6. Click OK

Hope this helps!
war1
0
 
LVL 97

Assisted Solution

by:war1
war1 earned 750 total points
ID: 20285107
0
 

Author Comment

by:FMCP
ID: 20288885

The options menu was not changed.  It already had the setting of mark as read when selection changes.

Outlook still does not mark message as read.

Any ideas?
0
 
LVL 97

Assisted Solution

by:war1
war1 earned 750 total points
ID: 20290503
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This article describes how you can use Custom Document Properties to store settings and other information in your workbook so that they will be available the next time you open the workbook.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question