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Outlook no longer marks messages as read one we click out of message summary;  What could cause this all of a sudden?

Posted on 2007-11-14
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Last Modified: 2012-06-21
Outlook no longer marks messages as read one we click out of message summary.

Before, the message was automatically un-bolded (marked as read) once the summary was no longer displayed because user moved to next message.

Why is it now still BOLD ?


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Question by:FMCP
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war1 earned 750 total points
ID: 20285097
Hello FMCP,

Make sure Outlook is set to mark message is read once highlighted.  Or you need to set a shorter time to view message before it is marked read.

   1. From the Tools menu, select Options...
      The Options dialog box appears.
   2. Select the Other tab
   3. In the Reading Pane section, click READING PANE...
      The Reading Pane dialog box appears.
   4. To have your messages marked as read as soon as you click to the next message, select Mark item as read when selection changes
      OR
      To specify a length of time that you can view a message in the Reading Pane before it is marked read,
         1. Select Mark items as read when viewed in the Reading Pane
         2. In the Wait ... seconds before marking item as read text box, adjust the number of seconds
   5. Click OK
   6. Click OK

Hope this helps!
war1
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LVL 97

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by:war1
war1 earned 750 total points
ID: 20285107
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Author Comment

by:FMCP
ID: 20288885

The options menu was not changed.  It already had the setting of mark as read when selection changes.

Outlook still does not mark message as read.

Any ideas?
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LVL 97

Assisted Solution

by:war1
war1 earned 750 total points
ID: 20290503
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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