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cannot install cisco SDM v 2.4

Posted on 2007-11-14
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Last Modified: 2011-09-20
Hi,
I bouth a new router and it comes with a cisco SDM v 2.4.  I couldn't install this CD at all.  Every time I try to install, it says "Windows cannot access specified device, or file.  You may not have the appropriate permission to access the item"  I don't think the CD is bad because I tried with another SDM v 2.4 CD, I got the same error too.  Does anybody know why?
Thanks
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Question by:waveone
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wingatesl earned 125 total points
ID: 20285605
I am not sure about the CD but you can download the SDM from here
www.cisco.com/go/sdm
What file are you trying to run from the CD?
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by:waveone
ID: 20285813
I can not use my current CCO account to download the software on cisco site.  I think this feature only available to users who paid.  The CD that I am talking about comes with brand new router when we purchased the router.  It labled "Cisco Router and Security Device Manager SDM"
Thanks
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Author Comment

by:waveone
ID: 20285817
The file that I am trying to run is setup.exe
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Expert Comment

by:wingatesl
ID: 20286216
try copying the contents of the CD to your hard drive like c:\sdm
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Author Comment

by:waveone
ID: 20291884
too bad,
I tried that and couldn't copy.  I could be the cd is bad.
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Expert Comment

by:CrashVB
ID: 20424695
I just bought a Cisco 1800 Series router... 1811 to be exact... and ran into the same problem.  There's no such thing as copying the contents to your harddrive if you can't even read the CD to begin with.

For those of us who do NOT have a contract with Cisco, you have to read/run the CD in a Linux environment.  Copy the files in Linux to a Windows partition and it'll work (in Windows).  If you don't have access to a Linux machine, you're pretty much stuck with SDM Express.  Steps on accessing that are described in the setup book you should have received with your router.
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