Solved

Adobe reader Internal Error

Posted on 2007-11-14
3
1,312 Views
Last Modified: 2012-08-13
I am unable to get Adobe reader 7 or 8 to load.  Adobe 7 gives me an Internal error and 8 just hangs.  I ahve even granted the client Full Control.
0
Comment
Question by:smjbhelp
3 Comments
 
LVL 9

Expert Comment

by:Brugh
ID: 20285917
Haave you tried installing anything else on that box to rule out windows installer or virus issues?

 - Brugh

0
 

Author Comment

by:smjbhelp
ID: 20285987
Yes, all other apps work fine.  The only way I can get Adobe reader 8 to work is to put the user in the administrator group....then it works like a champ.  I have tried changing the registry keys and program directory to have Full Control.  The only thing that works is to be an administrator.
0
 
LVL 30

Accepted Solution

by:
captain earned 500 total points
ID: 20292782
Hi

have you had a look at this KB:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=332287

Resolve the issue with 7 first, if you cannot it is most likely a permission issue.

You may as well stick with 8 then, remove all 7/8 traces by uninstalling and have a look at       http://www.adobe.com/go/kb400654 to get rid of remnants..

Reinstall and have a look at HKEY_LOCAL_MACHINE\SOFTWARE\Adobe and make sure that your Power users have special permissions set with all allowed bar Full Control/Create Link/Write DAC/write Owner, the subkeys should inherit these permissions.

hth
capt.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Today companies are subjected to more-and-more data, and it won't stop any time soon.  But there are obvious opportunities for reducing data, particularly data duplicated among companies.
Let’s list some of the technologies that enable smooth teleworking. 
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question