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Proliant Server cannot see the MSA1500CS Box

Posted on 2007-11-15
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Last Modified: 2013-11-14
Hi All,

We currently have two HP Proliant DL380 G5 Servers.  These servers will function in a cluster as fileservers.  

They will both be sharing the MSA1500CS Fibre Channel SAN i.e. as a clustered unit.  

Problem - 1 server has been configured from scratch and is fully functional i.e. OS Installed (Win2K3 Server enterprise R2 = SP2) connected to SAN and Cluster configured with the Quorum residing on the SAN.  ALL OK.

Second Server, however cannot see the SAN via the software provided i.e. MPIO DSM Manager and consequently I cannot join the server to the newly vreated cluster.  Quorum on SAN not visible.

I never built either server but they were built by same person and the second server is the issue which I have to rectify

I am relatively new to the SAN arena so PLEASE be gentle :-)

Many Thanks in Advance...

S300BYY.
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Question by:S300BYY
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Expert Comment

by:andyalder
ID: 20291726
Can server 2 see the storage using the Array Configuration Utility?

Selective storage presentation may mask it from seeing the logical disks but if it can see the control LUN that the ACU uses that will eliminate switch zoning and physical connections.
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Author Comment

by:S300BYY
ID: 20297292
andy,

Thanks for the feedback.  
The ACU Hangs when I try to connect to the MSA1500CS Controller option.  
Prior to selecting this option I can select and view the on-board P400 controller and respective disks.

Consequently, this locks the controller card and prevents me accessing the MSA1500 Option from the functioning server.

:confused:

Any further ideas...Please enlighten.

Regards

s300byy
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Accepted Solution

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andyalder earned 800 total points
ID: 20297401
Presumably the ACU doesn't hang when trying to connect from the first server. This sounds like a problem with the server rather than the MSA, I would check the firmware and drivers for the host bus adapter. You should use the HP drivers if it is HP branded rather than the generic Emulex or Qlogic drivers.
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Author Comment

by:S300BYY
ID: 20312950
andyalder,

From the software available with the kit and/or downloaded from the website, I dont think HP rebarnd the drivers as such, as the MSA install disk comes with QLogic drivers to be installed....

Is there a mechanism as such to test the connectivity between the server and MSA device (i.e 1500CS)?

All FC cables have been checked etc and all seems ok???

running out of ideas at the mo.

I have tried rebuilding the server with the drivers that came with the server/msa but to no avail.  Is there a like a step process whereby you have to do this then install that so that everything installed can talk to each other?

Many Thanks

s300byy
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Author Comment

by:S300BYY
ID: 20333368
UPDATE:

Managed to Get the server communicating to the FC MSA1500 simply by not utilising the smartstart cd to install the cd.  

Installed Win2K3 Ent. Edition 64Bit then use the smartstart cd to update the drivers, then installed the MSA Drivers and all is ok.  Im puzzled really, because smartstart is usually very reliable, if not the most stable way of maintaining a new server.

Oh well, the issues can be resolved/cancelled.

Thanks for the feedback andy.

Regards

s300byy
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