Solved

Trend Micro Internet Security Suite uninstalled but no re-install possible

Posted on 2007-11-15
5
1,165 Views
Last Modified: 2013-11-22
I had to deinstall Trend Micro Internet Security Suite 2007 and after de-installing made a system restore to an earlier date. It didn't solve my problem and I restored back to where I was before.
When I try to re-install TMIS 2007, the installer st ill finds an earlier version, tried to de-install it and succeeds until it starts to scan drivers and services. then it aborts the de-install and re-boots,opens the installer again and round it goes, if I want to hours on end without getting anywhere.
I deleted (renamed and deleted) the folder containing the software
I stopped and deleted all running services related to the software
I cleaned the registry - and my registry cleaner has never let me down before
I searched the registry manually for keys related to the software and deleted them
I made a general cleanup - shortcuts, orphan files, tmp's etc.

Still no luck.
I posed the question to Trend Micro's support but haven't heard from them.
I thinks this is a general problem with firewall/antivirus/antispam/internet security software, they hide somewhere and very hard to get rid of completely.
Any ideas?
0
Comment
Question by:slcthomas
5 Comments
 

Author Comment

by:slcthomas
ID: 20288210
I forgot to say that Windows Security Center still announces that Trend Micro is providing the firewall and the virus protection although I cleaned everything up - so something's still hiding somwhere.
0
 
LVL 8

Assisted Solution

by:devil_himself
devil_himself earned 50 total points
ID: 20288332
Try The Third Method - Uninstalling PC-cillin Internet Security 2007 using the PCCTool.exe file

Uninstalling Trend Micro PC-cillin Internet Security 2007
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1033129
0
 
LVL 4

Assisted Solution

by:jimtech
jimtech earned 150 total points
ID: 20288368
Need to know a couple things first please, which OS are you running and which Registry Cleaner are you using?  Thanks!
0
 
LVL 38

Assisted Solution

by:younghv
younghv earned 50 total points
ID: 20288931
I have been using the "Issues" function in CCleaner (www.ccleaner.com) to clean out registries for 2-3 years with great success.
0
 
LVL 4

Accepted Solution

by:
jimtech earned 150 total points
ID: 20297553
Okay on the CCleaner, use it myself but along with it use these two:

Advanced Disk Cleaner which is a freeware program, yes you will have to register but they don't SPAM you to death either.  Download from here: http://www.innovative-sol.com/cleaner/ 

And this RegCleaner which is freeware and can be downloaded from here: http://www.worldstart.com/weekly-download/archives/reg-cleaner4.3.htm 

I have been using all 3 of these for about 7 years now and they work great, only thing is if you are running Vista the RegCleaner won't work on it but the Advanced Disk Cleaner will.  I am still looking for a RegCleaner to use on Vista.

Here is the link to the Author's site of RegCleaner http://www.macecraft.com/jv16powertools2007/ which has been updated to include a Vista RegCleaner and other tools if you are interested in checking it out.

Let me know if these solve the problem.  Thanks!
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question