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Unable to communicate after establishing vpn tunnel between cisco asa device and linksys befvp41

Posted on 2007-11-15
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Last Modified: 2008-07-30
I'm able to establish a vpn tunnel between my linksys befvp41 and a cisco asa device at a client site.  However, once the client connects, they are not able to ping any devices on the network or connect to them.

Any ideas?

Thank you very much
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Question by:cas_three
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Jan Springer earned 500 total points
ID: 20289226
Is the Cisco device handing out an IP address to the client that's of a different network than the private address space?
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Author Comment

by:cas_three
ID: 20289273
I'm not sure how their cisco device is working.

I configured the tunnel on the linksys with the IP range specified by the client.
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Author Comment

by:cas_three
ID: 20321152
Ok,  I have an update to this.

I have confirmed with linksys that my settings are all open and nothing blocking pings or connection to devices after the tunnel connection.

However, both ends are receiving a message in the log saying Invalid_Login_information.  But we are able to establish the tunnel with no problems.

Any ideas?

Thank you
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Author Comment

by:cas_three
ID: 20321181
Sorry, the actual message is Invalid ID Info.
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Expert Comment

by:Jan Springer
ID: 20321306
The common theme that I am finding is:

"Check the network lists (Access Control Lists [ACLs]) on both ends of this VPN tunnel.

They have to be identical mirrors of each other."
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Author Comment

by:cas_three
ID: 20321406
I can't configure ACL's on the Linksys router.  They sent a portion of the their logs over and on their invalid id message i can see something about a crypto map, but the screenshot doesn't show the entire message.

I'm beginning to think this is my client's ASA device issue, not so much mine?
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Author Comment

by:cas_three
ID: 20530799
Linksys had to resolve this issue by working with the client.  Thank you
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