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Out of Office Assistance replies with a old reply that was deleted

Posted on 2007-11-15
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Last Modified: 2008-09-15
I have one user only that will type in a new message in out of office assistance on her windows xp PC in outlook 2003 and when she turns on the OOOA the reply will be overwritten  with a message she had 6 months ago but has been deleted a number of times.  She is on a network with Exchange server 2007(64 bit).  I set up her outlook account on a  different PC for a test and typed in a new message then turned on OOOA and then sent her a email from a different PC and got back the new reply and the 6 month old reply at the same time.
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Question by:Ghelland
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Sembee earned 125 total points
ID: 20289825
You need to reset the rules, as the OOTO message is stored there.

outlook.exe /cleanrules

That will clear any other rules that are in the mailbox, so a copy of them should be taken so that they can be recreated.

Simon.
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by:Rod_Newcomb
ID: 20352799
We're seeing the same thing here on multiple accounts.   Outlook 2003 with Exchange Server 2007 R4.

Did the /cleanrules solution work for you?  I'm about to try it here.
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Expert Comment

by:Rod_Newcomb
ID: 20353278
Here's my results:

Using outlook.exe /cleanrules did not fix my problem.   It's worth a shot, but this didn't work for me.

What I have discovered is that I have several users who set their OOTO messages using the Exchange 2007 OWA client.  This appears to "lock" the outdated message in Outlook from updating.   The only way I have discovered to clear it is to clear the text in the OOTO fields in Webmail (you will need to proxy in as them), save those changes and then have them set their OOTO in Outlook 2003.

Currently, we will be advising our users to NOT user the OOTO features in OWA until MS gets this issue fixed.   I will also be opening a ticket with them, and will post any info here that I find on it.

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by:LawFirm_Computer_Chic
ID: 20726747
I am experiencing a similar issue but with Outlook XP (2002).  In my research I found that applying sp1 to Exchange 2007 is supposed to fix many of the issues with Exchange working with older Outlook clients.  After sp1 is applied, the outlook.exe /cleanrules switch should clear out any residual garbage.  My issue is that the /cleanrules switch doesn't work with Outlook XP, but those of you running 2003, apply sp1 to the server and use the /cleanrules switch.
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Expert Comment

by:hdc114
ID: 20850044
Similar issue with Outlook XP, does anyone have installed the Exchange 2007 SP1? Is there an option under "Server Configuration -> Client Access -> OWA Properties  -> Segmentation tab" to set a rule for "Out of Office" after the SP1 installation?
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