Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

NEC p6200 allignment issue

Posted on 2007-11-15
2
Medium Priority
?
463 Views
Last Modified: 2010-04-12
A client has 2 NEC Pinwriter P6200 dot matrix printers.  Both printers worked fine using there old DOS based Foxpro software.  This week they upgraded to the Windows based version provided by there application vendor.  Now they cannot print multiple Invoces etc without having to stop and reset the start position of the form before doing the next one.  The form ends up being 1/4 of an inch under where is should line up.  I have tried different drivers, different print servers, connecting directly to a PC with the same result. I also tested from Microsoft Word by bringing up a one page document, resetting the page setup to 8.5 x 8.5 (the size of the form) and send 5 or 6 copies to it and it works fine.

Naturally, the software vendor say it si not there issue.
0
Comment
Question by:cirving13
2 Comments
 
LVL 27

Expert Comment

by:michko
ID: 20290264
Even though the software vendor says it is not their issue, it surely seems to be.  I'd come back a bit harder on the software vendor - your only change is their software upgrade, and now it won't print the forms the right size.  It's not as if you're using a different printer, or a different setup, the only change was their software upgrade - they have a responsibility to make it work properly.  Especially as it prints just fine from Word - it's not a Windows or NES issue.

That being said, here are a few things to try.  If you've already tried them, then let us know and I'll try to come up with something else.
Check the settings in the Windows based version of the software for printer settings.  See if they have the proper size form available.
Double check the P6200 settings in Windows.  Can you set them to print to a custom size paper?  Try making the paper size 1/4 inch smaller than it actually is, you may be able to correct for their offset on the start of the next page.  
Can you change (slightly) the font size of your print?  Perhaps a slightly smaller font size or even a completely different font.

Hope some of this helps.
0
 
LVL 93

Accepted Solution

by:
nobus earned 1000 total points
ID: 20290311
make a custom form :
in the printers section, right click in the white space, select server properties, and make your custom form, save it with an appropriate name, then select that for printing
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question