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User got married and we changed her name and now she can't access one of her mapped drives.

Posted on 2007-11-15
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Last Modified: 2012-05-05
One of our users got married so I had to change her name on her account.  She's now back from her honeymoon and everything is working fine except for one of her mapped drives.  She gets an error message saying that an extended network error has occurred.  I disconnected the map and tried to remap and got the error message "The mapped network drive could not be created because the following error has occurred: An extended error has occurred."  Any thoughts on how to fix this would be greatly appreciated.  
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Question by:dcicheese
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11 Comments
 
LVL 27

Expert Comment

by:michko
ID: 20290070
Check the permissions on the mapped drive (from the server).  Remove her, then re-add her.
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Author Comment

by:dcicheese
ID: 20290118
I've tried that with no help.I even tried assigning it a different drive letter.  Her other mapped drives work fine but they're on different servers.  
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LVL 27

Expert Comment

by:michko
ID: 20290549
The server that has the mapped drive may not have refreshed the Group Policy information yet.  Try setting the refresh interval to a low value.  I don't know what OS server you have, but the procedures should be the same.

1. Log on to the Windows 2000-based computer as an administrator.
2. Click Start, click Run, type gpedit.msc, and then click OK.
3. Double-click Computer Configuration, and then double-click Administrative Templates.  
4. Double-click System, and then double-click Group Policy to display the group policies.  
5. Depending on the type of computer from which you making this change, double-click Group Policy refresh interval for computers to make this change for workstations or for member servers. Or, double-click Group Policy refresh interval for domain controllers.  
6. Click Enable in Group Policy refresh interval for computers so that you can modify the refresh and offset intervals settings on the Policy tab. Optionally, the administrator can enable Disable background refresh of group policy.  
7. Click OK, and then close the Computer Management snap-in.  
From this link:  http://support.microsoft.com/kb/q203607/

Also, you can force an update of the user policies on the server:
To update the computer policy type
C:\> secedit /refreshpolicy machine_policy

To update the user policy type
C:\> secedit /refreshpolicy user_policy

Adding /enforce to any of the above forces a  reapply of the security policy even if there is no GPO change.

From:  http://www.windowsitpro.com/Article/ArticleID/13799/13799.html
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Author Comment

by:dcicheese
ID: 20290617
/refreshpolicy is not a valid switch for the secedit command.I tried your examples above and it came up with a message "the syntax of the command is:" followed by about a half dozen switches, none of which are refreshpolicy

It's a windows 2003 server.  I had changed her name last week. Standard gp updates are 90 minutes so the server had plenty of time before she came back to refresh.  
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LVL 27

Expert Comment

by:michko
ID: 20290741
I know 90 min is the standard, just was hoping it had messed hers up somehow (name changes are tricky, I usually just create a new user, then copy settings) and that a forced refresh would pick it up properly.

When you check the permissions on the shared folder and add her back, when you hit Add, it does recognize her new user name, correct?

Quick fix may be to just create a new folder share with a different name, map her to the new share, and copy all contents from the old to the new.
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Author Comment

by:dcicheese
ID: 20290772
I would do that if the folder she needs to connect to wasn't part of our intranet website.  When I remove and re add her it does recognize the new name and adds just fine. it's just when we try to map the drive or even just navigate to it with the UNC path she gets the error message.  This is a weird error and doesn't seem like it should be this hard to figure out but i'm stumped.  
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LVL 27

Accepted Solution

by:
michko earned 2000 total points
ID: 20290914
Researching that error message, I get very few applicable hits.  The closest is from here at EE:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_20539679.html?qid=20539679

I've seen a few posts where this was due to a password issue, maybe have her change her password, then try with the new pw?  Just a shot, but worth a try.

Try mapping using the server ip instead of server name.

If you go through My Network Places on XP, can you see and get access to the server itself?  Does the error occur when accessing the server, or the folder on the server?
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Author Closing Comment

by:dcicheese
ID: 31409355
Mapping by the IP address worked.  The server didn't show up at all in My Network places but using the IP address worked. Thanks for the help!
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LVL 27

Expert Comment

by:michko
ID: 20291193
So which one of those suggestions worked?  Just for reference purposes.
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Author Comment

by:dcicheese
ID: 20291205
Sorry I typed it in the message window that comes up when you accept the solution.  Didn't realize it wouldn't show up in here anywhere.  Mapping the drive by the IP address is what worked.  

You couldn't even see the server in the list of the My Network Places.  When I mapped by IP address though it worked right off.  Thanks for the help.
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LVL 27

Expert Comment

by:michko
ID: 20291263
No problem, glad I could help.  You may want to double check her DNS settings.  May want to also flush her dns settings - at command line type    ipconfig /flushdns
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